I learned by working at my local Goodwill to deal with life and get along with people. I’ve found a place where I’m comfortable.
I work at the U.S. Customs Mail Center, which has a contract with Goodwill of Central and Southern Indiana through AbilityOne – the federal program that provides employment opportunities for people with significant disabilities.
As a mail clerk, I perform all the functions of a post office, from weighing mail to sorting and delivering. In 2012, I handled 500,000 pieces, making deliveries to 40 departments. I had just five errors – far and away a record.
I recheck my work, and I feel good about that. I have the habit of always going back, checking it and making sure it’s good.
When I first started, I had a tough time connecting with others. Customer service was a challenge. But I have since mastered the role, and now I train employees in customer service and other responsibilities.
I was a little shy and uncomfortable helping customers at the window. But I learned if I didn’t understand what they had asked, I would ask questions and try to find the information. Helping train others makes me feel good. I try to help them out and give them suggestions.
Goodwill means more to me than a paycheck. It’s where I have grown and built my confidence for nearly 20 years.
I learned by working at my local Goodwill to deal with life and get along with people. I’ve found a place where I’m comfortable. And I’ve found peace at work and happiness.
Todd Parker was the Barbara Robinson Award Recipient. To honor Todd and share his story, take a look:
Note: As originally posted on Goodwillindy.org