Goodwill Industries International, Inc. » Career and Financial Advice

Advance Your Career with Free Online Testing Resources

Question

“Where can I get career testing that helps me find a job that suits me best?” – Maurice from Charleston, SC

Answer

These days it seems people are making a living in more and more creative ways. Ivy-league college drop-outs strike it rich thanks to some caffeine-fueled website idea. Some people make careers out of posting videos periodically on YouTube to inform or entertain the masses. So what about the rest of us, who don’t excel at comedic timing, aren’t incredible at video games or can’t speak the language of the computers? If you don’t know what you want to do, you’re not the only one; the fact is, a lot of us have no idea what jobs best suit our skills. Unfortunately, in today’s economy the good ol’ trial-and-error method of trying different jobs over the span of many years could be career suicide. Lucky for those who don’t have a clear career vision, there are many free resources online for clearing up this vision. While these sites are by no means all that’s out there, the following two sites are ones I’ve had personal experience with and can confidently preach the legitimacy of.

First is mynextmove.org. This is a fantastic resource that starts out strong by asking the question, “What do you want to do for a living?” If you already know, you can search for specific careers using keywords. If you have a general idea, you can browse by industry. And if you have no idea, you can take a short assessment where you answer questions about what you like to do.The website will use these answers to suggest different types of careers, as well as tell you whether those careers have a bright outlook, are environmentally friendly jobs or require a registered apprenticeship.

The next website is careeronestop.org. Under the job seeker section there is an area called “assess yourself” where you can chose from multiple options designed to lead you onto a suitable career path.

So if you’re lost and need a little guidance try those resources, or look around for yourself until you find something you’re comfortable with. You can also check in with your local Goodwill headquarters to find out about career assessment and preparation options available in your area. You never know, if you take an assessment on a website it might just tell you that YouTube Star is the perfect career choice. We can dream can’t we?

Can a Piercing Hurt Your Chances of Finding a Job?

Question

“I have a nose piercing. Do you think that’s okay at work?”— Tanvi in Atlanta, GA

Answer

Hi Tanvi! First, I’m guessing you’re either new in your job, or you’re getting ready to search for a new job. If you’ve already snagged a job and cruised through the interviewing process without any comments about your piercing, then you’re probably in the clear -- your qualifications are obviously more than skin deep! But just to be sure, check your employer’s dress code and policy manual. You’re not alone in facing this decision. Today’s workplace is becoming more and more tolerant of individuals’ personal and cultural expression through body art and piercings. With three out of every ten 18-24-year-olds having a piercing somewhere other than their ear, it’s becoming much more mainstream. But remember, your manager and supervisor may be among those in an age group who are less comfortable with visible piercings and tattoos at work. Workplace attitudes, requirements and policies vary. In some instances, such as in health care or customer service careers, your employer may require you to remove your body jewelry. Be sensitive and responsive to these requests. Additionally, clear-colored retainers or spacers are available to maintain your piercing while hiding it largely from sight. If you are just now setting out on your job search, remember that you have a very short time to make a good first impression in a job interview. Will your piercing distract the interviewer from focusing on your qualifications and strengths? While your interview is going on, they may be mentally asking themselves, “Will she fit in here?” By the way, if your new job will involve travel, or if you have to go through security to access your job each day, you may want to tone down your ‘bling’ anyway, just to make it easier on yourself. The TSA website says that jewelry, including body piercings, can set off an alarm during metal detector or advanced imaging technology screening, and may result in additional screening.

Tips for Balancing School and Work

Question

“I've had lots of late night study sessions lately, and my boss has started to notice that I'm pretty exhausted at work. Any advice?” -- Drea from Casper, WY

Answer

Thanks for your question, Drea. Know that you’re far from alone in your situation! With many students having to work to pay their way through college and large numbers of professionals returning to school to advance their careers, there are a lot of people struggling to balance busy schedules. Even people who aren’t going to school get tired and exhausted from the stresses of looking after kids, financial pressures, aging parents, home repair issues, etc. If you’re feeling tired and your boss has noticed, the first thing you need to ask yourself is has your work, attitude or communication suffered as a result of your studies? If the answer is yes, it’s time to take action.

Let your boss know you’re in school. First and foremost, if your boss isn’t aware you’re currently in school, talk to him about the classes you’re taking. He may be impressed by your ambition and desire to move ahead in your career. If the bulk of your studies happen on certain days, he may allow you to work flexible hours to accommodate everything.
Set reasonable expectations. If you’re trying to be the star employee AND ace all of your tests and papers, you may be overextending yourself. Focusing on doing a good job at school and work, without striving for perfection, can help reduce stress and the number of hours you’re putting in.
Evaluate your time. Write down how many hours you want to devote to classes and schoolwork, as well as how many hours you need for relaxation and sleep. If the remaining hours available for work are less than you’re working now, you will need to either reduce your work hours or scale back your studies.
Calculate the ROI. Think about the return on investment (ROI) for how you spend your time. If you devote more time to work and cut back on your credit hours, it will take longer to get your degree; however, you may be more financially stable in the short term. However, if you devote more time to school now, you’ll earn a degree quicker, which could mean an increase in salary.

Regardless of what you decide, remember that a key to a successful life is balance. When certain activities begin to dominate, leaving you feeling tired, frustrated and stressed – you know it’s time to re-evaluate how you are spending your time and energy.

Talking to Your Employer about Work-Restricting Injuries

Question

"My doctor says I have to cut back on lifting, but my job demands it and I can’t afford to lose my job. How should I talk to my employer about this?" - Ryan from Flagstaff, AZ

Answer

There are a couple of things you need to consider before approaching your employer about this issue. First, is your doctor telling you this is a short-term issue and your back will heal, or is it a long-term issue that will impair your lifting ability permanently? Short-Term Make sure you have a doctor’s note with you when approaching your supervisor that states exactly how many pounds you can lift, if any. If you are a great employee and the back will heal, the employer is more likely to accommodate your needs so you have time to heal. Make sure the doctor’s note is specific about what you can and can’t do, and specifies how long the limitations are expected to last. Long-Term or Permanent Medical Condition If lifting is an essential part of your job and your employer is either not large enough to move you into a position that does not require lifting, or you don’t qualify for the other non-lifting position(s), your employer should be considering if a reasonable accommodation will make the difference in your ability to perform your job. Here are some questions your employer is going to consider once you have submitted the doctor’s note with your medical limitations specified:

What job responsibilities will be limited by the employee’s limitations?
How do these limitations affect the employee’s job performance?
What specific job tasks are problematic as a result of these limitations?
What accommodations are available to reduce or eliminate these problems?

If the lifting issue is going to be permanent, I strongly urge you to consider pursuing training in another type of work. Check with your employer to see if there are any other open positions that don’t require lifting. If not, your local community college has many short-term training options you can take that will give you the skills for another type of job that does not require lifting. They also have counselors that can help you choose a training that fits your interests. Many of the trainings are offered in non-traditional hours so you can complete the training while still employed. Your local Goodwill® can then help you find a job in your new field.

Can You Hear Me Now? Tips for Getting Your Boss’s Feedback

Question

My boss doesn't talk much, and sometimes I think he doesn't like what I'm doing. What should I do? – Susan from Baton Rouge, LA

Answer

Hey Susan, That is a great question and one that commonly arises in today’s workplace. Having an effective communication relationship with your supervisor is critical to your ability to grow and contribute as an employee and it is equally important for the company to successfully achieve its goals. So, what do we do when the supervisor’s “open door” policy really isn’t? Or if he doesn’t regularly give you feedback on how you are doing? Or if you are feeling ignored? The first step is to evaluate if the basis of the problem is a misinterpretation of different styles. If you and your supervisor are of different generations, make sure you clearly understand his communication style and work expectations. For many senior managers, the communication style is often “less is more.” A manager who was born from 1922 to 1943 typically expects the employee to understand the tasks at hand and to take initiative in solving problems. Communication is reserved for correcting mistakes – so it is quite possible that his “not talking much” may mean you are doing just fine. USA Today has a good summary of communication styles by generations that may be helpful to you. Regardless of communication styles, there are some simple steps you can take to improve communication with your supervisor:

Be confident and ask for regular one-to-one meetings. This can be once a week or twice monthly, depending upon your business. In your case, I recommend starting out once a week.
Be prepared for your meetings. Always bring a task list to share that shows what you are working on, your successes and the barriers your encountered. Talking about projects will help open the communication channels.
Ask your supervisor what is his preferred method for checking in. Does he prefer emails? If so, daily or weekly? Remember to keep your emails and check-ins short and to the point. Learn what is important for your supervisor to know and share that.
Know your style and share what you need for communication and feedback. If you do not tell your supervisor what you prefer, he will assume that you do not need or want regular feedback.
Finally, do not be defensive. Once you open the door for feedback, be ready to hear and accept what your learning needs are. By addressing the issues your supervisor raises in a non-defensive manner will make it easier for him to share in the future.

Good luck, and schedule that check-in session today to get started!

Need a Job? Consider Attending a Virtual Career Fair

Question

“I saw an ad on Yahoo! the other day for a virtual career fair. I really like some of the companies participating but have never gone to a career fair like this – is that even right? Do you “go” to virtual career fairs? Any tips for someone who’s never attended one of these?” – Terrence from Detroit, MI

Answer

Thanks for your question, Terrence. More and more companies are using virtual career fairs to recruit new workers. This format provides a cost-effective strategy to connect with lots of potential talent. Businesses can offer information about their company in interesting ways – videos, graphics, links to their social media presence – and can engage one-on-one with job seekers like you through email, chat or even through Skype. We’re likely to see this type of recruitment strategy continue to grow – so now’s a great time to think about what these online events mean for you as someone looking for a job. How it works: All you have to do is sign up, post your résumé, and start visiting the virtual “booths” of employers. Each booth will have information about the employer and the jobs available, and there will be opportunities to speak with recruiters right at the event. From your computer, you’ll be able to communicate and engage with job exhibitors and attendees in a virtual environment. As long as you have Internet access, you’ll be able to participate. Just like an in-person career fair, there are several things you can do to get ready for a virtual career fair:

Make sure your résumé is up to date: Employers will see this first when they search for job seekers. Proofread yours very carefully and make sure that you call out your accomplishments and skills.

Get to know the participating companies: Participating companies will have lots of information available in their booth – things like company history, culture and even testimonies from current employees. Use this information to get to know them, and visit their websites as well. The virtual part of the virtual career fair gives you the chance to learn lots of information about companies.

Ask relevant questions: Once you’ve learned about the various participating companies and determined which ones you are interested in, connect with them via email or chat. Make sure you ask questions from the research you’ve done on the company. Inquire about the latest news about them – and then weave into the conversation how your skills and abilities will make the company better.

My best advice is to treat an online job fair like a real one. Be organized and professional and make a plan. Check the schedule of events to see if a company you're interested in is having a webinar or chat times. Then browse all the companies and set your priorities. Once the event begins, start visiting the booths and looking for that great opportunity! Goodwill Industries International will be hosting a virtual career fair during the first full week of May. Stay tuned to this blog for more details about how to register and attend!

Extend Your Job Search with Social Media

Question

"What is the best way to use social media to extend my job search?" -- Kellen from Reno, NV

Answer

Before the Internet and social media became popular, most of us did our job search the “old-fashioned” way. This meant face-to-face networking, going through classified ads in print publications, and attending job fairs. These options are still available, but using social media is essential if you're looking for a position in today’s market.

Best Social Networks for Job Seekers

Here are some examples on how specific sites can work to your advantage:

LinkedIn: If you're looking for a job, you want to create a profile on LinkedIn, the world's largest professional network. Signing up for an account gives you access to professional resources, connections with colleagues and a direct line to businesses looking for people to fill employment or volunteer opportunities. You can sign up for groups in your interest area, search for companies by name, keywords or industry; or check out LinkedIn Today which will give you the latest news and suggest industries based on your profile.

Facebook: While you may think of Facebook as strictly for fun, it's actually a great networking resource. This month, Facebook rolled out Interest lists, which allows you to quickly subscribe to updates from experts and organizations in your employment interest area. Subscribing to these lists can help you stay up-to-date on the latest happenings in your field, as well as let you know about job openings at relevant organizations.

Idealist: Idealist is heavily focused on volunteer opportunities, social causes, and access to employment in nonprofit and community-based organizations. On Idealist, resources are available according to areas of focus; you can also post a listing or message to the larger network about your skills and interests.

And did you know? Goodwill has its own social networking site, GoodProspects, which allows you to join groups and discussions based on your industry interest and connect with a mentor to help guide and inform your career plan. GoodProspects is also unique in that you can opt-in to receive career-related information and updates via mobile text.

Make Your Profile Employment-Ready

Once you've decided what sites you want to use, consider the following recommendations on registering and setting up your profile:

When you register, use a professional email address (something like firstname.lastname@emailprovider.com) for your contact information
Post a headshot photo; one that is not too casual and that you wouldn’t mind employers seeing
Take time to think about your interests and experience, and list those that might catch the attention of someone searching for your talents
Keep certain settings public. Employers and others can’t find you if you have your settings private. Allowing everyone to search for you, have access to your professional email address, and work history will be important as you network
Add your friends and other connections on the site
Get the word out! Letting your friends and followers know you’re looking for a job can help you learn about open positions before they get listed on popular jobs boards

If you're ready to dive in, but need to brush up on your social media and Internet skills, consider taking advantage of the free online learning modules offered by GCFLearnFree.org. There are lessons on social media, Facebook, Twitter, blogging and more.

Crucial Skills to Find a Job at a Call Center

Question

"I've heard that a local employer is increasing its call center staff. What kind of skills do I need to be successful there?" – Tom from Des Moines, IA

Answer

Thanks so much for your question and I’m thrilled to hear that you are interested in call center work. Your interest may lead you to a very rewarding and challenging career. The basic skills typically required in call center careers are as follows:

Computer skills
Ability to type at least 20 words per minute
Verbal and written communication abilities
Time management skills
Problem solving capabilities

These skills typically equip a person for answering or making calls in the usual fast paced, high stress call center environment. Depending on the type of call center department you may be seeking, customer service skills are vital in boosting performance. In customer service, these skills can be broken down within four basic principles that sum up what customers expect. These principles are:

Courtesy (tone of voice and politeness – such as saying please and thank you)
Concern (expressing empathy, taking ownership and showing a readiness to help)
Knowledge (being an expert and using resources to resolve customer issues)
Timely resolution (resolving customer issues in a fast, convenient manner)

In order to meet and exceed the goals of these different principles, a person must possess certain skills of the mind and attitude, such as being:

Driven and motivated
Flexible and adaptable
Team oriented
Accepting of feedback

Even the top ranked call center professional will receive feedback on a very regular basis. So it is important to keep in mind that feedback is meant to either build an employee’s skill (or competence) or build an employee’s will (or confidence). Accepting feedback and applying it immediately is vital in boosting performance in a call center environment. Having great computer and customer service skills are definitely important. At the same time, almost anyone can be taught how to do a job; it is much more difficult to teach someone to have the right attitude and frame of mind for a job. So having a positive attitude, being upbeat and personable, being ready to learn and accepting of feedback are key elements of success in a call center. I hope you’ve found this information to be helpful in preparing for the many possibilities available from a career in call center environments. Best of luck to you!

Education and Practice Can Dispel Your Computer Fears

Question “I have computer phobia! How do I conquer my fear of using computers so that I'm more employable?” — Alyssa from Roanoke, VA Answer I get it. I really do. Thanks to movies like The Terminator, The Matrix and Tron, among others, there is a fear way in the back of my mind that the machines will rise up and try and control us! Every year that passes seems to bring us closer and closer to the point where we make machines smarter than we are. For instance, Apple now makes a cell phone that will do things just because you tell it to -- no more pesky button pushing or screen tapping. Oh and did I mention it can also talk back? Then there was that machine on Jeopardy that dominated all the other players. They’re starting to make cars that you can tell to do things, like call someone, find the nearest gas station or even tell you how to get home from wherever you are. As technology improves and computers get smarter, it may seem like they are getting more and more complicated. But in truth, they are getting simpler and more user-friendly. (We don’t have time to get into all the ways that this point is true, so you’ll just have to trust me on this!) Since you’re reading this, you’re already over the first hurdle. You’re online! Now, the easiest way to conquer your fear and become more computer savvy is to practice. Thanks to the wonder of the Internet, there are multiple free sources that will tell you what does what, what goes where and even why it goes where it does. One of the best sources I’ve found is a website called gcflearnfree.org, it’s chock full of free, interactive, self-paced trainings and videos that can help you start building your computer skills in a safe environment. If you access the Internet at the library, check out the section of books about learning to use computer software, and maybe even a locate person who can help with your questions. Or if you feel like spending some money (and aren’t easily insulted!), try PCs for Dummies, a handy, easy to understand overview of using a computer which can be found at your nearest bookstore. There are also some fun and informative ways to practice skills online. Try mouserobics, a fun and informative exercise that will get you comfortable using a mouse. If typing is your ‘kryptonite,’ then try freetypinggame.net, which offers interactive games, lessons and speed tests. At the moment, computers are nothing to be afraid of. Once you just push up your sleeves and give it a try, you’ll see that they really aren’t as complicated as they seem. Now, if you tell your car to show you how to get home and it says no, then you may have something to worry about. But until that day, happy computing!

Climb the Career Ladder by Finding a Good Mentor

Question

"I'd like to move up the career ladder and think a mentor would help. How do I find a good mentor?" -- Magdalene from Shreveport, LA

Answer

The fact that you are considering a mentorship shows initiative. By showing your willingness to learn more about what you can do to move up the career ladder, you have already taken a step in the right direction. Ultimately, finding a good mentor to help guide you in your career path will depend on the phase of your career and where you want to be. As I think about the mentors who have positively influenced my life, past and present, I have identified some core characteristics that might be of help in your decision to find the right mentor for you. Keep in mind that it is fine to have multiple mentors but a good mentor will:

Have your best interest at heart - A good mentor will want to guide you by helping you identify areas of development, and will provide you with resources and tools that can assist you in meeting your goals.
Challenge you to grow- A good mentor will be committed to helping you achieve your goals. Often times a mentor will encourage you to venture into something you have never done before. In essence, a good mentor will encourage you to step out of your element.
Share their experience and knowledge- Good mentors know what it takes to get you where you want to be and are willing to share this information.
Advocate for you- Once you have expressed and proven your desire to move up the career ladder, your mentor can and will be your biggest advocate.
Keep you on track- Sometimes you will become discouraged when things don’t move at the pace you feel they should. A good mentor reminds you to stay on track and encourages you to keep taking steps that will further develop your skills.
Provide constructive feedback- A key to your growth is identifying areas that might need further development. Having a mentor who can provide positive and negative feedback is always helpful.

Also consider that some companies offer a mentoring/ professional coaching program. Therefore it might be appropriate to have this discussion with your supervisor or human resources representative. If you have not already done so I encourage you to join Goodwill's GoodProspects online community http://goodprospects.goodwill.org/mentors/ . This is a great way to begin discussion with mentors from various fields of study and experience, establish goals, and develop an action plan for moving forward. Lastly, don’t be afraid to reach out to someone you think would be an ideal mentor. It never hurts to ask.

College Degrees Help Young Moms Advance Their Careers

Question

“I’m a young mom and would like to go back to college. How can Goodwill help me?” – Shauna from Montgomery, AL

Answer

First of all, I would like to commend you for wanting to further your education. Being a mom is challenging in itself! If you’re looking to go back to college, Goodwill can help you in exploring your options. We would first need to explore your needs (financial, childcare, transportation, etc.) and make referrals to agencies if needed to ensure that the proper supports are in place to support you and your family. Next, we would help you examine your interests and skills. Goodwill can give you an assessment test that will highlight your talents and give you direction on what fields are best suited to your abilities. You can also take some self-assessments online at www.careeronestop. Once we know your interest and skills, Goodwill can recommend different avenues to achieve your goal. My Goodwill, Goodwill Industries of Northwest North Carolina (Winston-Salem) has several training programs which would be useful in getting a job and continuing the pursuit of your education. For example I had a client complete her CNA1 and CNA2 certifications. The hospital hired her and paid for her nursing degree. Success! Goodwill can also help you identify local job trends. For example, industrial engineering is a growing field here in our area of North Carolina. By intentionally pursuing in-demand careers, you can increase your chances of finding a job once you complete your schooling. We can also help you set up informational interviews. While on line websites, such as www.americasjobbank.com, have great information, there is nothing like hearing what a job’s like from the horse’s mouth. You can find out the good, bad and the ugly, then decide if it is what you want to do. Once you’ve identified your skills and career of interest, Goodwill can help you research colleges. You’ll find information on financial aid and which college would be best for your interest area. If you need a job while going to school, remember that is Goodwill’s specialty! We are here to help. If you live in the Atlanta, GA; Boston, MA; Detroit, MI; Los Angeles, CA; and New York City, NY, communities, be sure to check out Goodwill’s Beyond Jobs program, funded by a $2.5 million grant from the Walmart Foundation. This program assists single moms in getting job training and placement in certain areas. Good luck on your new adventure! You are a great example for your children. Remember Goodwill is here to help guide you through the process and celebrate your success. That’s my favorite part!

Taking the GED? Check Out Online Study Options

Question

"What online opportunities exist to obtain my GED diploma?"-- Luanne from Sacramento, CA

Answer

Many wonderful programs -- including educational opportunities through Goodwill -- exist to help adults obtain their GED diplomas and improve their job prospects. First, a word of warning: NO online program can give you a GED certificate in 15 days for $199, as I saw offered on the web last week. Those “purchased” degrees are quickly identified as fake by employers and higher educational institutions. Qualified GED programs (both online and land-based) offer assistance in preparing to take the GED exam, which must be taken in person at an accredited GED testing center. Many GED preparation programs are internet based, which means that you can study from home at hours convenient to you. An instructor will be assigned to you at the time of your enrollment and can be reached by phone or email at various times. These instructors have access to records of the time you spend online, and your performance in pre and post- test study evaluations. You will also be given an individualized study plan. As you progress, the instructor will assign you increasingly difficult sections as skills are mastered. When you reach an acceptable level of accomplishment, you will be asked to take an official practice test (OPT) test that determines readiness for the actual GED exam. These OPT tests must also be taken at accredited testing facilities. When you are proficient in all subjects, you will be directed to schedule the GED exam at an accredited facility. If you're thinking about preparing for and taking the GED exam but are not sure where to start, consider getting in touch with your local Goodwill. Some Goodwills, like the one I work for in Kansas, are actively offering online GED preparation programs. Even if your nearest Goodwill doesn't have an official GED program yet, experienced career and education counselors can still help you think through the steps you need to be successful. Finally, if you're thinking about going to college, know that many Goodwills are partnering with local community and/or technical colleges to offer graduating GED students further opportunities to obtain higher, certified skills and competitive job placement. For more details on the GED, visit the official website on GED testing.

Advance Your Career by Earning Certifications

Question:

How can certifications help me move up in my career, and what should I do to get started?

Answer:

Relevant certifications can be the ultimate equalizer when entering the workforce or attempting to advance within a career field. Employers are continuously looking to develop talent from within and it is important that when those opportunities present themselves that you have the most up-to-date education to meet the needs of the position. Experience will always play a vital role in the process, but the right certification will certainly help level the playing field if your number of years in the career is limited. Here are a few tips to help you along the way: 1) Utilize your current employer. The key for any successful transition is to have a plan in place prior to setting out on your journey. Meet with your employer and let them know that you are committed to the organization, and would like the challenge of an expanded role and additional responsibility. Work with your employer to create a career development plan that works well for your advancement as well as fulfilling the mission of the organization. There is no better source than your employer for determining what qualifications they will need for their workforce in the future. 2) Do your homework. If you do not have access to internal employer information, don’t worry. There are several other resources available that will help you make the right choice on your career field. CareerOneStop provides a list of occupations that are in demand for all states. 3) Know your community. While statistics are important, it is also critical that you understand your own community’s needs. A great place to network with employers to gain this information is by attending career and educational fairs. You may not be initially hired at these events, but they will help you to understand what employers truly need for their business. Make sure you keep up with the current events of your community as well so that you are aware of any companies that are relocating to or expanding in your area. Generally speaking, expansion and relocation equal job growth. After you have made the decision to continue your education, there are many choices of schools to attend. CareerOnestop (sponsored by the United States Department of Labor) has an excellent resource you can use to begin your search. Factors that you want to take into consideration when selecting a training provider are:

How long will it take me to complete the training?
How much will it cost?
What is the student success rate?
What type of salary will I be able to earn?

Choose your career field and school wisely and make sure your research is thorough before making a decision. In the long run, it will save you time and money, and allow you to make a successful transition into your new career.

Advice to Consider before Quitting Your Job

Question:

"Given the economy, is it wise to quit a job I'm unhappy with and treated poorly in?" - Greg from St. Paul, MN Answer: In most cases, leaving a job is not an easy decision regardless of the circumstances. We spend most of our waking hours with people we come to know personally and professionally, and with whom we have created a bond. In many situations that bond can feel like family, making it all the more difficult to cut ties. When facing that tough choice, it is always best to be as clear-headed as possible. Keep the decision-making process simple and void of emotion, if at all possible. The following exercise might help you to be objective:

Find a quiet, calm environment free of stress and activity, like your favorite park. Take a writing tablet and make two lists: One with all the reasons you are unhappy and the second listing all the actions that make you feel that you are treated poorly. Then, next to each item, think of what action you might take to make the situation better.
Ask yourself some questions: What aspects of the job do I like? What are the chances that I will find satisfying work if I quit? How long can I support myself without income?
Imagine what tomorrow would be like if you weren’t at the current job. Would things be better or worse?

Even without the current economy, my three decades in the workforce suggest that it would be unwise to leave a job if you are not financially prepared to live without steady income. Only you know your threshold for feeling mistreated. I would exhaust every option to improve the situation and – in the process – improve my morale before making an emotional decision that could lead to further stress and an uncertain amount of time out of work. If you are still undecided after conducting the soul-searching exercise I suggested, you might consider seeking the advice and counsel of a trusted friend outside of work or a professional. As the workplace has become more complex, professional coaches have become a popular resource for people making career decisions. You might search the Internet for a resource near your home. You can also get in touch with your local Goodwill, many of which have experienced career counselors on hand to help you talk through your decision. Whatever you finally decide, making good sound decisions with which you are comfortable is empowering and can lead to untold possibilities. All the best to you.

Get a Job and Go Green

Question:

“I’ve heard of green jobs and supported clean energy organizations that create jobs for folks. What other areas create green jobs for workers?” - Shawn from Phoenix, AZ

Answer:

Your support of clean energy organizations is a great way to empower the creation of jobs that do not deplete our natural resources or destroy our environment.

Types of Green Jobs

Energy efficiency is another big sector that is creating green jobs nationally. Jobs such as energy auditors, energy concierges, smart meter installers, and weatherization technicians are some positions you can look in to if you’re interested in getting involved in this field. Locally there are public, private, and non-profit sector initiatives that are creating green jobs that promote sustainability. Consider the Bureau of Labor Statistics (BLS) definition of green jobs, which says positions are doing green work if they are:

Jobs in businesses that produce goods or provide services that benefit the environment or conserve natural resources
Jobs in which workers' duties involve making their establishment's production processes more environmentally friendly or use fewer natural resources

Following this definition, the factory worker who manufactures bamboo (a renewable resource that does not deplete forests) flooring, cabinetry and countertops, and the sales representative for the company that installs these items both have green jobs. A facilities manager who procures appliances/machines that are energy efficient, sources supplies that are produced sustainably, and teaches employees how to conserve water and recycle items responsibly has a green job too.

Goodwill and the Green Jobs Sector

And don’t forget, Goodwill creates and trains for green jobs as well! Goodwill diverts more than two billion pounds of clothing and household goods every year from landfills by recovering the value in people’s unwanted material goods. Goodwill’s material handlers and donation processors ensure that the goods donated to our stores are sorted appropriately so that items that should be recycled are treated differently than items that can be sold. We are also proud to have trained people all over the country to enter the renewable energy, energy efficiency, and green construction industries through a Department of Labor grant. Some of our graduates are assessing the energy use of residences; weatherizing bird sanctuaries, installing solar thermal systems; and fabricating ducts for high efficiency heating, ventilating, and air conditioning (HVAC) systems to maximize efficiency of systems — just to name a few.

Be a Green Jobs Generator

Finally, remember that you can help create green jobs by continuing to demand goods and services that promote sustainable practices. Consider purchasing items that are grown locally and with sustainable practices; the increased demand for such food will create local jobs for the labor-intensive work of producing food without pesticides. Additionally, taking public transportation or supporting local policies that increase transit projects will create jobs for drivers, conductors, mechanics, engineers, construction workers, cement masons, concrete finishers, electricians, form builders, iron workers and power equipment operators. It’s not difficult to see that when we think about how to protect our resources and promote practices that allow us to meet the needs of the present without compromising the ability of future generations to meet their own needs, there’s plenty of work to do.

File Your Taxes for Free and Claim the Credits You Earned

Question

“How can I get help filing my taxes and be sure that I get all the tax credits that I qualify for?” -- Rita from Corpus Christi, TX

Answer

While tax time can be stressful for many of us, it is also a great opportunity to get money back and boost your finances. To make the most of your tax refund this year, be sure to take advantage of free and low-cost services to file your taxes, and claim all of the credits for which you are eligible. Get Free Help Filing Your Taxes According to the International Revenue Service (IRS), more than 80 percent of taxpayers pay agencies to prepare their taxes or purchase tax preparation software. That is money you can use to pay bills and save for future expenses such as retirement or education. If you make $49,000 or less, you are eligible to go to your nearest Volunteer Income Tax Assistance (VITA) site where you can meet with a trained VITA volunteer who will prepare your taxes for free. Many IRS Volunteer Income Tax Assistance (VITA) sites have also incorporated asset planning so you and your family can learn money management and financial planning skills to spend your refund wisely. If you make $58,000 or less, check out the IRS Free File option where you can e-file your federal return at no cost. Claim Your Tax Credits Did you know that if you earned around $49,000 or less, you may qualify for the Earned Income Tax Credit (EITC)? The EITC is a refundable federal tax credit for people who work full or part time but earn low or moderate wages, and can help you earn a tax credit worth up to around $5,700. In addition to seeing if you qualify for the EITC, make sure to ask yourself these questions before you file your taxes this year:

Do you have children? Working parents can claim up to $1,000 for each child under 17 with the Child Tax Credit (CTC). If you have been working and paying for child care, the Child and Dependent Care Credit can help you cover those expenses as well.
Are you a student or have students in your household? The American Opportunity Tax Credit (AOTC) and Lifetime Learning Credit are available to students to help cover many education expenses..
Have you purchased a home in the past year? Make sure to claim Homebuyer Credit that can be worth up to $8,000 for first-time home owners and $3,250 for married individuals filing separately.
Are you saving for your future? If you make eligible contributions to a qualified IRA, 401(k) or other retirement plans, you may be eligible for the Savers Credit that is worth up to $1,000 or $2,000 if filing jointly.
Are you just learning about tax credits? Don’t forget to claim your EITC and CTC refunds for up to three previous years!

To check if you qualify for EITC and other tax credits, visit the IRS’s web site at www.irs.gov/eitc. If you or a friend needs free tax preparation services, please call your local Goodwill agency or the IRS VITA hotline at (800) 906-9887. Good luck!

Need a Job? Consider Work-at-Home Employment

Question

“What are good options for work-at-home jobs?” -- Keiko, San Francisco, CA

Answer

As the search for an ideal work-life balance continues, more people are considering home-based jobs. A study by the Families and Work Institute (PDF) found 87 percent of employees rate having flexibility to manage work and family life as “extremely” or “very” important, yet just 20 percent say their current jobs allow them to balance the demands of work and personal schedules. By eliminating commuting time and offering non-traditional hours, work-at-home jobs may provide just the opportunity for balance people like you have been looking for. At-home jobs are available in a variety of fields, including customer service/telemarketing, data entry, tutoring, freelance writing, tax preparation, and general and legal transcription. While deciding to work at home may be easy, finding the right job isn’t. Scams offering easy, high-paying work-at-home jobs are everywhere — especially on the Internet. In fact, complaints to the Federal Trade Commission about such job offers have doubled in recent years. More than 24,000 complaints were filed in 2010 alone. While the prevalence of so much fraud can be discouraging, there are a few key steps you can take to protect yourself while you search for legitimate at-home opportunities:

Remember the work-at-home golden rule: Employers pay you. You don’t pay them. Steer clear of any job requiring an application fee or demanding you to buy special equipment or supplies from the employer.
Do your homework. Search online for the name of a work-at-home company and the word “scam” and see what turns up. Next, contact the Better Business Bureau and your state consumer protection office to see if any complaints have been filed against the company. Let the experience of others be a guide for you.
Look for telecommuting opportunities at well-known companies. This is the safest way to find legitimate work-at-home jobs.
Ask questions. When researching an at-home job, make sure you know what the work involves, what the set-up requirements are for you, and how, when and by whom you will be paid.
Trust your gut. If an offer sounds too good to be true, it is. Don’t let your desire for flexibility turn you into a victim of fraud. To see what kind of work-at-home schemes are out there, read the FTC’s consumer fact sheet.

There are many positive aspects to working from home, especially when it comes to putting your family and professional lives in sync. With thorough research and a heavy dose of caution, the right opportunity could be out there for you.

Overcome Job Discrimination as an Older Worker

Question

"I’m 61 and facing discrimination against older workers in my workplace. I don’t want to leave my job, but want my colleagues to see the value that I bring to our office. Any advice?" - Ron from Austin, TX

Answer

Your problem is certainly not a unique one. Employers and co-workers of older workers sometimes have the false perception that they are less of an asset to the company than younger employees. They may be passed over for training opportunities, tend to be more vulnerable in layoffs, and may face prejudice and even harassment. The good news is, these perceptions are false and can be corrected with accurate information. The AARP debunks several myths about older workers (PDF) :

Myth: You can’t teach an old dog new tricks. Fact: Older workers take a methodical approach to new information, and their experience and attitude make them excellent learners. They are less likely to switch jobs than younger workers, making training cost-effective.

Myth: Older workers are less productive, flexible, and adaptable. Fact: Productivity can rise with age due to experience. Older workers are very adaptable once they understand the reason for a change.

Myth: Older workers are not as creative or innovative. Fact: 80 percent of the best new ideas come from employees over 40 years old.

Myth: Older workers cost more in wages, benefits, and accident costs. Fact: Older workers take fewer sick days than younger workers, and have similar insurance costs due to fewer dependents. They have lower accident rates. Retaining an older worker often costs less than training a new worker.

The first step to fighting discrimination is to know these facts and understand how you are an asset to the company. Your exact approach will probably depend on the kind of discrimination you are facing. If it takes the form of “joking” but hurtful comments from co-workers, humor is probably your best front-line weapon. Use it creatively to educate them on your real worth. Talking with Your Supervisor about Discrimination If that fails, or if you feel that discrimination is coming from the “top down” and damaging your chances for advancement, it may be time for a frank conversation with your supervisor. This probably calls for a diplomatic approach. You should plan to talk privately, at a time when you are both calm, and avoid making accusations of “discrimination.” Focus on specific incidents and describe how you believe they impact the company’s bottom line. (For example, “I think it would have improved productivity for the department if I had been included in the Microsoft Office training.”). Come armed with information about older workers in general and your own contributions in particular, and don’t be afraid to blow your own horn. Managers can be re-educated about your value, and they have a legal obligation to protect you from a hostile work environment caused by age discrimination.

First-Time Tips for a Teenage Job Seeker

Question:

"I'm 15 years old and trying to find my first job. What's your advice?" -- Kiara from Omaha, NE

Answer:

Finding a job can be tough at any age, but especially if it’s your first job and you’re a teenager. The good news is that there are a lot of jobs teenagers can do! You might work in an airport, babysit, stock bags at a grocery store, and be cashiers. You can also find work at places like Best Buy, Walmart, or McDonalds, or in movie theaters, amusement parks and offices.

Getting Your Foot in the Door

In your job application, you'll want to highlight your past experience and current skills that demonstrate your likelihood of being successful in your first job. Consider listing any school groups or church organizations you belong to, as well as work you may have done in your community such as babysitting, delivering newspapers or mowing lawns. If you have received any academic honors or awards, be sure to list those as well. You should also know that it's also never too early to start networking -- a skill that's become essential for adult job seekers. Let your family members, teachers, counselors and other adults know that you're looking for employment. They may know someone who's hiring, and having them vouch for your skills and abilities can convince an employer to give you a chance.

Legal Restrictions to Keep in Mind

By law, 14 and 15-year-olds are limited to the number of hours and the types of jobs they can work. Keep in mind that if you are 15 you can only:

work during non-school hours
work 3 hours in a school day
work 18 hours in a school week
work 8 hours on a non-school day
work 40 hours on a non-school week
work hours between 7 a.m. and 7 p.m. (except from June 1 through Labor Day, when evening hours are extended to 9 p.m.)

The types of jobs you can work may also be limited until you're 16 years of age. As a rule, you're prohibited from working in occupations declared hazardous by the Secretary of Labor. You can find a full list of those positions here. If you're enrolled in a Work Experience and Career Exploration Program or meet other exemptions, some of the above requirements may be waived for you. Additionally, in some states like New York and New Jersey, you have to have working papers if you’re under the age of 18. Working papers are legal documents that tell employers it’s okay for you to work. Learn more about the laws in your state. For more employment information, check out these resources:

GotaJob.com's section for teens: http://www.gotajob.com/category/teen-jobs
The U.S. Department of Labor's (DOL) 'Youth Rules!' site: http://youthrules.dol.gov/index.htm
The DOL's Interactive Child Labor Rules Advisor: http://www.dol.gov/elaws/esa/flsa/cl/screen2.asp

Community College Increases Career and Financial Prospects

Question

“I’m employed but my job doesn’t pay enough to keep up with my household expenses. How do I find out about training opportunities that can help me get into a job that pays higher wages?” – Jeannie from Charleston, WV

Answer

You’re right that more education means more money. By getting more training, you are investing in yourself. Community colleges are a great place to train for a new career or get the skills you need to move up in your current field. They are less expensive than four-year universities and they focus on the skills that matter to employers. 1. Your first step should be to figure out what kind of job you want to train for. Look for a job that:

Is a good fit for YOU – Try these tools to match your interests or skills to jobs.
Has openings – Check out which jobs the government expects to have the most openings and to grow quickly. Talk to your local OneStop to get more information on your specific area of interest.
Will pay enough to cover your expenses – How much do you need to earn each month? Make a budget and compare your needs to typical wages for different jobs in your area.
Has a career ladder with growth opportunities – Check out these example career pathways.

2. Next, you will need to figure out what training you will need to get the type of job you want. Do you just need a skill or two, or a whole new degree or professional license? If you are unsure, ask someone who has the kind of job you want to get into and look at the requirements in job ads. Online job databases and your local OneStop can also help you figure this out. 3. Then, you’ll need to decide which training program to enroll in. You can search for both short-term certificate and longer-term degree programs near you on the Career OneStop website. Consider your work schedule and what options are available for the type of training you’re interested in – evening, weekend, online, full-time or part-time – as well as the length of the training. 4. Of course, you will need to figure out how you’re going to pay for training. Cost is one of the scariest parts of going back to school, but there are far more resources available than most people know about, especially for job training programs at community colleges:

Fill out your FAFSA application for federal financial aid.
Ask the workforce training office at your college about funding programs such as Worker Retraining (for laid off), WorkFirst (TANF), SNAPET (for those on food stamps) and the Workforce Investment Act (for low-income workers).
Search for scholarships online.
Ask the college about payment plans or take fewer classes each term to reduce costs.

5. And finally, you will enroll in the training program you’ve selected:

Fill out the college application and take a placement test
Meet with an Advisor and register for classes
Get your books and supplies and connect with on-campus resources (tutoring, disability services, computer lab, etc.)

Going back to school as an adult can be scary, but it can also be tremendously rewarding. The College for Adults website has lots of helpful tips. Some community organizations, including many Goodwill agencies, help support adults seeking job training – assistance can range from guidance, to money for tuition and books, to specially reserved seats in classes. You will succeed in getting on a new career path if you go to class, do your best, ask questions whenever you’re unsure or struggling and keep your goal in mind. Good luck!

Find a Job if You Have a Criminal Background

Question

I’ve been in prison for four years and have six months to go before I’m released. I’m already starting to worry about finding a job when I get out. How can I get back to work when even people with clean records and a great résumé are having trouble finding employment? – Wes from Nashville, TN

Answer

You’re not alone in your situation. More than 700,000 people were released from prison in 2010, many of whom are attempting to turn their lives around and get back into the workforce. While people with criminal backgrounds can face a harder-than-average time finding a job, there are several things you can do to give yourself an advantage.

Get Started Now You don’t have to wait until you’re released from prison to begin preparing for your next job. Take advantage of vocational rehabilitation, education or work programs available in your facility. If you have an opportunity to work on your GED, that's a step in the right direction. Not only will you gain skills that increase your chance of finding a job, you’ll also show future employers your commitment to bettering yourself. Plus, the connections you make could earn you the referral or recommendation that convinces an employer needs to give you a chance.
Understand Your Rights Familiarize yourself with your state’s laws about what employers can and cannot ask on a job application or in an interview. Some states, for example, prohibit employers from asking questions about arrests not leading to conviction. Others only allow employers to inquire about criminal convictions which occurred during a certain timeframe (e.g. the past 10 years). Select your state from the drop-down on this site and scroll to the employment section to find out about specific laws in your state.
Make a Good First Impression If you have the opportunity to attend a job fair or interview with an employer, be as professional in your appearance as possible, including wearing conservative clean clothing, and a fresh haircut and shave. Goodwill and other thrift stores offer very affordable shopping locations for job search and work clothing.
Be Honest about Your Background If an employer asks you a question that you are legally required to answer, be straightforward and use the details listed on your criminal record to answer the question. Avoid giving lengthy explanations, which may sound like excuses to an employer. Take responsibility for what happened and then use the opportunity to explain what you learned and showcase the positive changes you’ve made since that time.
Focus on Your Positive Attributes Don’t let your criminal background become the focus of the conversation – be sure to talk about the positive qualities and skills that you can bring to the organization. Employers want to hire the best person for the job, and if you can prove your abilities, they may be willing to overlook your criminal record.
Network Yourself to Your Next Job You’ve no doubt heard that networking is important when looking for a job, and it can be crucial to finding employment with a criminal background. If you make a good first impression with an employer you meet face-to-face, he or she may be willing to give you a chance they otherwise wouldn’t have if they only saw your application or résumé.

Most importantly, don’t feel like you have to tackle this all on your own. At Goodwill, we believe that everyone deserves a second chance. Many local agencies offer services to men, women and youth who have served time and are trying to get their lives back on track. Visit our page for people with criminal backgrounds to read more about our services and hear the success stories of people we’ve served, then speak to an employment specialist for help getting started:

contact the Goodwill in your community

Six Questions to Consider before Starting Your Own Business

Question

"I have a job that doesn’t really challenge me. I have great ideas for a new business, but need help getting started. How would I begin to get this idea off the ground?" -- June, San Francisco, CA

Answer

Entrepreneurial spirits like yours are one of the reasons America is great – a great idea can turn into a great product, a great service and then into a great business. But how do you start? The good news is that start-up small businesses can be a path to the American dream. The U.S. has 27+ million small businesses, and between 60-80 percent of all new jobs created in our country can be attributed to these businesses. Consequently, entrepreneurs are nurtured and resources are out there to help turn your idea into a reality. Begin with these six "smart starts" -- questions to consider as you prepare to get your idea off the ground:

Is it feasible? Assessing your business idea and yourself as an entrepreneur are critical first steps. Define your personal vision and goals. Develop a feasibility plan. Research market demand and competition.
Do you understand what running a business is all about? Before becoming the CEO of your own business, you have to be the chief cook, bottle washer and bean counter in the early stages of business development. Be prepared to do it all. You may be the brains and the talent, but can you run the business side or do you need help?
What experience do you have in this field? Do you need additional training or education? Do you have the skills for your business or do you need to hire others? Don’t rely on family members to help you in the long haul. What looks like fun a few weeks per year will become a drag when it is a daily requirement.
Do you know your local requirements for operating a business? State and local rules can govern everything from licensing requirements, zoning, types of corporation, and legal and tax implications. For more resources on microenterprises and where to start in your own community, look at these websites: http://fieldus.org/index.html and http://www.microenterpriseworks.org/
Do you have the resources? Consider your current finances and get a realistic picture of your cash flow for the first 6 months, 12 months, and 5 years. Can you make money doing this or is it more of a hobby? Would you benefit from a financial literacy class or advice from Credit Counseling Services? Also, don’t forget to consider how much time you have available; after all, time is your most precious commodity.
Are you trying to reinvent the wheel? There are successful business-people and entrepreneurs out there who have been there and done that, and are now ready to help others succeed by sharing their experience and expertise. Find mentors at www.score.org

Seeking out programs that offer resources and support specifically to microenterprises can pay off. Participants in these programs saw their average household income increase 17 percent, according to a 2008 study. Another survey reported a 60 percent increase in median microenterprise revenues from approximately $52,000 to just over $82,000 (source: FieldUs.org). A note of caution, though, as you begin the journey toward your new business: It takes time to become self-sustaining. It also takes resources, talent, and a bit of luck. So, don’t quit your day job. Seriously, in this economy, a stable job—even one that lacks challenge—is hard to come by. Dedicate time and energy to pursue your dream, but make sure you can pay your bills at the same time. Smart, sustainable growth will pay-off in the end vs. an impulsive jump into the deep end. With the right help and careful planning, you too can dare to dream big!

Keep Stress Down and Spirits High This Holiday Season

Question

"I'm working extra through the holiday season, but I want to be there for my family, too. Any tips for keeping the holiday spirit without stressing out too much?" -- Monica from Huntsville, AL

Answer

The holiday season is supposed to be one of the most magical times of the year, but often ends up being so stressful and fast paced that, before you know it, New Year’s Eve has arrived and you are left wondering where the pumpkin, turkey and tree went! When you put in extra time at work, whether is it to pay for your magical holiday or support your family, it can be even harder to keep the holiday spirit. Here are a few tips to get you through the holiday season with your holiday spirit and your sanity intact.

Who says you have to decorate your home all in one day? Spread out your decorating over several days or even over the entire month of December. I have a two-year old and would love for him to wake up from his nap one day to a winter wonderland, but that is just not going to happen. This year, we are pacing ourselves and adding a few decorations at a time so he can be a part of the process too. Just think of it as decorating with a two year old’s attention span.
Every year our family looks for ways to give back to others in our community by taking part in volunteer projects. It is a way for us to spend time together and remember that the holidays are about much more than Santa Claus and holiday parties. Contact your local volunteer agency or visit www.volunteermatch.org to look for projects in your area that your family can do together. And remember — you do not have to devote an entire day to a project to share the holiday spirit with someone else. Clean out your closet for Goodwill, drop off a dozen cookies at the local fire department or look for ways to sponsor holiday meals through your local grocery store.
I have always loved Christmas lights. The other day I saw an ad for a boat tour of lights on a local lake and imagined how much fun that would be. I started trying to figure out when we could squeeze that in, when suddenly I heard a little voice from the back seat say “Look Mommy, a Christmas tree.” We had passed a house decorated with lights with a beautiful tree in the window. I realized that we have our own tour of lights on the way to and from school and work each day. I usually dread the dark rides, but this year I am looking forward to the opportunity to see the beautiful lights around town.
Thanksgiving has come and gone, but there are still so many things to be thankful for this holiday season. When your family is together, talk about what you are thankful for this year and set a goal to keep the discussion going all season.
Shopping for gifts can be one of the most stressful tasks of the season. Try to spread out your shopping and tackle one person on your list each week. This will spread out you spending as well. A note to make for next year - start a list on your calendar where you can write down gift ideas throughout the year. When you begin shopping next year, you will have a great list!
When all else fails, sit down and have a cup of hot chocolate. According to an article on www.webmd.com dark chocolate can decrease stress hormone levels, so enjoy a cup to warm up your body and your spirit this holiday season.

The holiday season can be magical for your family no matter what your schedule is like. You have to find things that work for you, and don’t be afraid to try something new this year. Who knows, you may start a new family tradition. Happy holidays!

Need a Job? See Which Sectors Are Hiring

QUESTION:

“I’m looking for new career paths, but don’t want to persue a field that has a limited number of available positions and opportunities for growth. What are some sectors that are doing the most hiring now?” – Darren from Brunswick, ME

ANSWER:

Thanks for your great question, Darren, and I commend you for having the foresight to think ahead about your employment future. When looking for job, it is important to know the current state of employment across the country. You should ask yourself: Who is hiring now? What skills do I need or training can I pursue to help land a job in those fields? Currently, the following five industries are expanding and hiring more people:

Health care
Precision manufacturing
Engineering
Finance/accounting
Information technology

These sectors are broad and offer a full range of jobs from entry-level technician and specialists to positions that require PhDs. The Center on Education and the Workforce (CEW) at Georgetown University (Washington DC) has a great resource for learning more about these sectors and current hiring trends. Georgetown has also just released a hiring forecast report that looks at hiring trends through 2018. Also, pay attention to STEM (Science, Technology, Engineering, and Math) related career paths, as these sectors are also predicted to grow at high rates over the next five years. The best way to research STEM jobs is to use the U.S. Department of Labor’s career planning website. In the “Find Occupations” box, select STEM Discipline and follow the prompts to explore the careers. This site will show you the specific skills needed and the potential salaries in those fields. Be sure to focus on those that say “bright outlook.” At the same time, determining which sector is best for you is like the old real estate saying, “location, location, location!” While these are national trends, it is important to remember that all employers hire base on local trends. The best first step is to start reading the online job ads in your community. This will give you an immediate sense of which sectors are recruiting in your area. Are willing to relocate to find work? Look at the job opportunities available in areas where you could move. I recommend looking for jobs at Indeed. This site picks up listings from several employment web sites and offers you the option to sort by state, town and type of employment. Look through the jobs every day for a few weeks – you will quickly learn about your local job market and whether or not you have the skills for those job opportunities. If you are willing to relocate, this site can also help you see if a community has the jobs you want. Finally, I encourage you to contact your local Goodwill headquarters – many Goodwill agencies have workforce development and training opportunities targeted at fast-growing career fields in their communities. Visit http://locator.goodwill.org to get the name and number of the headquarters nearest you.

Buying a Car Makes Sense for Some Job Seekers

QUESTION:

“Are there any ways to get help buying a car so I can have more job opportunities available to me?” from Tamika in Atlanta, GA.

ANSWER:

If you can’t access jobs in your area by using local public transportation, now’s a good time to explore your options for affordable wheels. When considering what you can afford, be sure to factor in ongoing fuel, maintenance and insurance costs. It’s also important to remember that the positive career implications of owning a car may help offset these costs over time.

A car can give you the flexibility to work longer hours since you’re not spending your time waiting for buses or for rides from friends or family members.
Owning a car may open up opportunities for promotion, if it helps you be more flexible about working on different shifts, or if you can use your car for business assignments.

There are various programs that help put qualified candidates behind the wheel. To find one that’s right for you, start by contacting your Goodwill. Most local Goodwills are able to connect people who have financial challenges to a local program, and may offer these services as well. For example, here are a couple of ways that Goodwills are making cars available to people in their communities:

Goodwill Industries of San Antonio helps residents who don’t own a car (even those with prior credit problems) obtain a low interest rate loan. Your income cannot exceed 80 percent of the local median income, you must have been employed for six months, and be an involved parent. If you live in the San Antonio area, contact the Goodwill. If not, visit the Ways to Work website to find a similar program near you.

In Michigan, growing numbers of low-income families are getting the vehicles they need thanks to Goodwill Industries of Northern Michigan’s Workers on Wheels (WOW) program. When the Goodwill receives a high-value vehicle donation, it works with a trusted local car dealer to sell the vehicle and then purchases two to three reliable vehicles that better fit the needs of the WOW recipients.

A special savings account, known as an Individual Development Account (IDA), may be another option for people with modest incomes. If you save in an IDA, your money will be matched with donations. That means that you can receive another dollar or more for every dollar you save. Typically, IDA savings and match money can be used to buy a house, pay for education or job training, or start a small business.Some IDAs allow people to save for purchasing a car. In addition to earning match dollars, you will learn about budgeting, saving, banking and more. Read more at www.idanetwork.org. When you are ready to purchase a car, be sure that you get the best value for your money. Working Cars for Working Families has resources that help you understand how to buy a used car and avoid fraudulent sellers. Good Luck!

How Employers Work With Goodwill to Hire Job Seekers

QUESTION:

“As an employer, how I can work with Goodwill to hire someone who needs a job?” from Don in Tacoma, WA

ANSWER:

Thanks for your question, Don. In 2010, Goodwill® agencies served more than 2.4 million people through employment and training programs. With 13.9 million people currently unemployed and many companies starting to add back jobs lost in the recession, Goodwill is increasingly becoming the answer for both job seekers and local employers. But why would you as an employer want to connect to Goodwill? Well, if Goodwill is working with people that WANT to go to work, and you need people that WANT to go to work – this is a match made in heaven! Here are my top three tips for getting the most out of your relationship with Goodwill:

Reach out to the Goodwill staff and learn about the services they offer. That’s the best way to start. You’ll find Goodwills that provide rehabilitation services, industry-specific job skill training, career services including assessments and résumé development, and even tax preparation. You’ll find Goodwills that serve youth, people with disabilities, seniors, immigrants, people with criminal backgrounds and veterans – in other words, ALL PEOPLE! To connect with the Goodwill headquarters in your area, go to http://locator.goodwill.org.
Be upfront and honest with the Goodwill staff about the job expectations. In my experience, Goodwill employees are extremely passionate and dedicated to the work they do. They want to do everything possible to see those they serve achieve positive outcomes. The more information they have from employers, the better they can prepare job seekers. If the work is hard and tedious, if it requires long hours of standing, if it takes a person with exceptional customer service skills - whatever the requirement, let the Goodwill staff know.
Communicate – clearly and often – with the Goodwill staff. It goes without saying that the key to a healthy, thriving relationship is communication. Don’t be afraid to communicate with your Goodwill contacts – they need to hear what’s working as well as what’s not.

What are you waiting for? Join Goodwill in helping people achieve their fullest potential through the power of work!

Job Resources to Help Military Families Succeed

Question:

"My spouse is in the military. We move around every one to three years, and it is tough getting a job, much less advancing my career. What resources are available to help me?” -- Lisa from Ft. Knox, KY

Answer:

Dear Lisa, Let me first off say thank you to both you and your spouse for your service to our country. The sacrifices our service members and their families make in support of our country are truly humbling. Early this year, First Lady Michelle Obama and Dr. Jill Biden launched Joining Forces for just this very reason – to draw our nation’s attention to the needs of military families and our responsibility as a country to support them just as we do active-duty service members. To get a job and launch your career, I would start by checking out the Joining Forces website and exploring the resources listed there. You will find a number of businesses and other organizations linked there that have services available specifically for military families, many of which focus on the very issue you’ve identified – finding work and building a career. To support Joining Forces, we at Goodwill® launched our own initiative called Goodwill for America Heroes and Their Families. We are supporting military family members in two primary ways: hiring them for open Goodwill positions and providing services that lead to jobs and careers. Goodwill serves tens of thousands of individuals connected to our nation’s military every year – and have hired over 600 military family members and veterans since April alone. You can connect to services and employment opportunities at the Goodwill nearest to you by using our locator at http://locator.goodwill.org. Finally, I would invite you to connect to the Military Spouse Employment Partnership. The MSEP is a Department of Defense effort to connects spouses from all military services - Army, Marine Corps, Navy, Air Force and Coast Guard- with Fortune 500 and other companies who are seeking the essential job skills and positive attributes that military family members like you possess. Contact Your Nearest Goodwill

How to Get a Job If You Have Been Out of Work for a While

Question:

What can I do if I've been unemployed for an extended period of time? – Justin, from Irving, TX

Answer:

Dear Justin, It’s tough to be out of work; it is tougher to be out of work for a long time. At first you might think, “I’ve been working hard. I’m going to take a break.” But before you know it, the “break” becomes months – and no job, no leads – not even jobs you would have turned down just a few months earlier. So, what do you do now? Here are three things that can help you get back in the game! Create a daily job search schedule. Getting a job is work. Stick to a daily schedule. Spend some time evaluating your skills, the needs of local employers, and how you can make yourself more marketable. Ask yourself:

What skills do I have that businesses want? Spend some time reflecting on this. Do your skills match up with what’s in demand? To help you define your skill sets, try the tools on mynextmove.org or myskillsmyfuture.org.
What kinds of businesses in my area are growing? After you’ve identified them, visit careeronestop.org to learn about the skills required for positions in those fields. Explore ways to gain in-demand skills – for example, enroll in a local community college to obtain short- or long-term certifications.

Take a job. You can move up from there. Consider a short-term work assignment. As the economy finds its footing again, employers need work done, but are still hesitant to bring on new employees. They turn to staffing agencies to fill short-term needs. How can that help you? A short-term position exposes you to lots of different types of work and rebuilds your work history. Staffing companies may provide short-term, occupation-specific training options that help you to build you skills. Volunteer. While you’re making a difference in your community, you can build your confidence and connect with more people. Volunteer work is a great way to get back in the game, learn new skills, build your networks and develop a recent work reference. Search for local volunteer opportunities on sites like idealist.org and volunteermatch.org. And don't forget -- if you need help getting back in the game, get in touch with your local Goodwill. Career counselors and job search experts can help you make the connections you need to get back on the path to work again.

Locate Your Nearest Goodwill

Six Strategies to Make Employers Read Your Résumé

Question

I am stuck trying to write a résumé and worried it won’t stand out with the hundreds of résumés I’m sure the employer is receiving. Do you have any suggestions for how I can make mine stand out? — Tara from Albuquerque, NM

Answer

Dear Tara: You are not alone in your worries about your résumé. Did you know 90 percent of all résumés are screened out in the first 30 seconds? If hiring managers can't find the experience and skills they're looking for immediately, you've probably lost their interest. The following six strategies can help you write a résumé worth reading:

1. Look at samples. Ask your colleagues, friends, and family members — especially those already employed in a position you want to secure — to share their cover letter and résumé with you. If their résumé was the first contact with the employer and it helped them get an interview, it might just work for you. You can also look at Best Sample Résumés for a list of résumés for specific types of positions.

2. Pick a résumé style that showcases your skills. The most common résumé is chronological, listed by employer and position, with the most recent one first. If you have periods of unemployment, you may want to develop a functional résumé (learn more [PDF]), which is organized by your roles or skills. Sample functional résumé headings might include program coordination, administrative support, computer skills, customer service, or sales development. This allows you to include your skills and achievements from all of your experiences – employment, volunteer work and unpaid work experience.

3. Organize your résumé into clear sections. There are a number of sections you may want to consider using: contact information, employment goal or objective, expertise or highlights of qualifications, skills, job history, education/certificates/ training, volunteer or community service, interests, and references. Think about your greatest strengths and qualifications for a specific job opening, and highlight them first. If you have the perfect certificate or degree, you might want to lead with your education.

4. Keep your résumé clean and visually appealing. Be aware of how white space, highlighting, headings and other formatting decisions can impact the overall look of your résumé. Stay away from cute or hard to read fonts, but do try to find ways to use the functions of your word program to make your résumé stand out – such as tables, lines, bullets and more.

5. Focus what you can achieve for the employer. The employer wants a reason to hire you – what difference can you make? Don’t oversell your impact, but don’t undersell yourself either. Words like improved, enhanced, achieved, developed, trained, saved, and fixed are great words to start listing your achievements.

6. Review, review, review. Run spell check on your résumé and have your friends review it to make sure it is well-written and there are no words used incorrectly. Ask people in the profession you are seeking review your résumé and ask for their suggestions to improve it. CutePDF has a free conversion program allowing you to convert your word document into a PDF, locking your résumé so your fonts and formatting are not changed by the employer’s system.

Looking for more tips? Check out additional Goodwill suggestions for writing a great résumé at any age. And don't forget – Goodwill has career centers in communities in the U.S. and Canada to help you with résumé writing, job searches, and other skills for a successful job search. Locate Your Nearest Goodwill Good luck, and here’s hoping you are résumé-proud very soon!

Tips for Finding a Job as an Older Worker

Question

I recently read that the number of older people who want to work is greater than the number of available jobs, and that older workers who lose their jobs have a very hard time finding a new one. Like many people over the age of 50, I have a strong work ethic, maturity and the experience that employers need. My challenge is, how do I get employers to see the value of hiring me? -- Diane in Ashtabula, OH

Answer

It’s true that some seniors are having a hard time finding work, but don’t get discouraged! Many companies are starting to recognize the value of hiring from the motivated, talented and largely untapped pool of older workers. While a lot of job search advice applies to workers of all ages, there are some tips you'll want to pay special attention to as a senior:

Think of age as an asset. Present qualities on your résumé and during interviews that employers value, regardless of an employee’s age. These can include experience and expertise, reliability, loyalty, strong work ethic, leadership and teamwork. Be sure to discuss how these qualities will provide value to the employer.

Refresh your skills. Update your computer skills or knowledge about technology by taking a course at a community college. While you’re at it, consider some other skills you may want to update. Some colleges charge no-cost or low-cost tuition fees for older learners. Training programs are also available at no cost at One-Stop Career Centers and at your local Goodwill.

Pursue fast-growing career fields. Increase your chances of finding a job by knowing which occupations are the fastest growing. For example, looking for positions in the health care, social services and hospitality industries, just to name a few, can give yourself better odds of getting your foot in the door.

Get online. If you’re only looking in your local classifieds for your next job, you’re missing out on a large number of opportunities. Websites such as http://www.indeed.com, http://www.quintcareers.com and http://www.monster.com/ are great job search sites and provide tips on job seeking skills and tools. Websites that specialize in older workers include Workforce50, Jobs 4.0, SecondAct Work and Your Encore. Be sure to also visit the websites of companies where you think you would like to work to look for job listings.

Remember that job hunting takes time, so stay positive and be persistent. Commit time each day for job search activities. If during interviews, concerns about age do come up, tactfully redirect the discussion back to your abilities. Remind the interviewer that the stage of life you are entering has many benefits, such as fewer family distractions. And finally, if you need a little encouragement or support as you search for your next job, give your local Goodwill headquarters a call to learn about free services such as job search assistance, résumé help, interview preparation and training programs available in your area.