shopgoodwill.com provides a safe and secure venue for Goodwill® member organizations to sell donated items through an online auction. All Goodwill sellers on shopgoodwill.com are independently run organizations and may have varying shipping, payment and return policies. Be sure to read the information on every auction page carefully and take note of the Goodwill seller that posted the item.
Here are some hints to make the most of your shopgoodwill.com experience:
Ask questions before bidding: Know what you are bidding on. Don’t assume anything about the item if it isn’t stated in the description, but ask for clarification or more information. Seller e-mail links can be found on every item description page on shopgoodwill.com. If you do not receive an answer to your question within 24 hours, check if your e-mail program has a spam filter that may be preventing delivery.
Stay in the auction with easy-to-use bidding features: Take advantage of the “proxy bidding” feature, which allows you to enter the maximum amount you are willing to pay for an item. The system will bid on your behalf and your maximum bid is only placed if another bidder also bids up to that amount or if your bid meets or exceeds the reserve price set for that item. Your maximum amount is always kept confidential from other bidders and cannot be seen until the auction has ended. This feature will also help reduce the chances of being outbid in the closing seconds of an auction.
Be aware of how long you have to pay for items: Items won on shopgoodwill.com must be paid for within seven days of the close of the auction. An item will be marked “late” if payment is not received by the seventh day, and will count toward the three late/unpaid items allowed before bidding privileges are permanently suspended. All accounts are limited to 15 open items at any one time. Accounts that exceed 15 open items will have their bidding privileges automatically suspended until the number of open orders falls below 15. Bidding privileges will be automatically reinstated upon payment of those open orders in excess of the 15 open orders limit.
Be aware of the payment methods a seller accepts: Not all sellers accept checks or money orders. All shopgoodwill.com sellers accept Visa and MasterCard and some have a PayPal account outside of the shopgoodwill.com web site. Please check the seller’s auction page or e-mail the seller for PayPal payment e-mail address. Note: The safest way to shop on the Internet is with a credit card. In the event something goes wrong, you are protected under the federal Fair Credit Billing Act. Shopping by check leaves you vulnerable to bank fraud, and sending a cashier’s check or money order doesn’t give you any protection if you have problems with the purchase.
Shipping: Pay attention to shipping facts. Review the shipping and handling fees involved by clicking the “get estimated shipping and handling fees” link on every auction page. Know when your item will be shipped (usually within five business days), how it will be shipped, and if you have a choice of shipping carrier. Because each Goodwill seller is independently run, the shipper of choice may vary from seller to seller as well as the point of origin, which can also affect the shipping cost.
Refunds: In general, items may be returned only with prior authorization from the seller within seven days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Returns will not be accepted without prior authorization. Please check the individual seller’s return policy at the bottom of the item listing for specific details.