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How We Operate

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At Goodwill Industries, we believe that work builds strong families, and creates the economic energy that builds strong communities.

When you donate and shop at Goodwill, you help us fulfill our mission.

The clothing and household goods you donate are sold in over 2,100 Goodwill retail stores and on our Internet auction site, www.shopgoodwill.com. The revenues fund job training and other services to prepare people for job success.

Goodwill also generates income helping businesses fill gaps caused by labor shortages, time constraints and limited space or equipment. We train and employ contract workers to fill outsourced needs for document management, assembly, mailing, custodial work, groundskeeping and more.

More than 83 percent of Goodwill’s total revenues are used to fund education and career services, and other critical community programs.



Revenue Sources

People served through employment and training programs: 930,775
People receiving job placement services: 362,584
People placed in competitive employment: 131,783
Salaries and wages earned by people served who are placed in competitive employment: $1.9 billion
Revenue generated by Goodwill Industries organizations: $2.9 billion
Total revenues spent directly on programs: 83%
Total number of donors (figure includes repeat donors): 62 million
Total number of retail stores: 2,145



Revenue Sources

Retail sales: $1.8 billion (62%)
Industrial and service contract work: $567.3 million (19%)
Employment and training fees/government grants: $364.9 million (13%)
Public support (direct and indirect monetary contributions): $48.7 million (2%)

 

 
Find your local Goodwill
To find out more about shopping and donating at your local Goodwill, visit the Goodwill Locator.
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Success Story
Photo of Javier at work landscaping
Javier was homeless and had a nonexistent work history when he found Goodwill.
Read the full story.
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