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    Goodwill Industries International Respects a Woman’s Rights to Breastfeed

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    Goodwill Industries International Respects a Woman’s Rights to Breastfeed

    UPDATE: 02/27/2015

    I want to personally apologize for recent events regarding how breastfeeding was handled by two Goodwill employees and express our concern for the nursing mother who was involved in this regrettable incident. The actions of these employees were completely inappropriate and each employee has been suspended.

    While this event was totally unacceptable and not at all what Goodwill stands for, it has become a teachable moment to remind and reeducate all of our employees about the rights of nursing moms. Many of our own employees are nursing moms and we proudly support them when they are working.

    I am concerned that this unfortunate situation will detract from the good work being done by our 122,000 Goodwill employees across North America helping to assist individuals and their families gain valuable job skills, employment and economic sustainability.

    Goodwill deeply values the moms and the families we serve.

    – Jim Gibbons, President and CEO


    ORIGINAL STATEMENT: 02/26/2015

    Goodwill Industries International respects and reinforces a woman’s right to breastfeed in public and private environments. We believe in the spirit and intent of the laws across the United States. We apologize for the unauthorized and unacceptable comments tweeted by our customer service representative. Every day, Goodwills work hard to create inclusive, friendly and welcoming environments for moms, families and all of our donors and shoppers.

    Your comment will be held for moderation until approved. For questions about Goodwill programs and services, please use our locator and contact your nearest Goodwill headquarters.

    • Cristina Terronez
      February 26th, 2015 at 11:52 am

      Thank you for this. It was shocking to see a comment like the one on Twitter coming from the company. We appreciate your support of breastfeeding mothers and our legal rights.

    • Nicholl Summers
      February 26th, 2015 at 12:07 pm

      Okay, so you are sorry. What are you going to DO about it?

    • Ana Rosa
      February 26th, 2015 at 12:15 pm

      Thank you for the apology. I hope that your employee who shamed that mother gets dealt with accordingly. Her comments are unacceptable And insulting. She clearly does not promote the “friendly and welcoming environment” that you speak of.

    • Sandra Tyrrell
      February 26th, 2015 at 12:29 pm

      You can say sorry until you are blue in the face and not mean it. PROVE it! Educate employees on breastfeeding laws and rights, and hang up breastfeeding friendly signs in stores!

    • Dana
      February 26th, 2015 at 12:46 pm

      I appreciate you understanding however that employee should no longer be allowed to work there. She has shown how she feels and anyone who knows the situation will not tolerate her there. Since she doesn’t have a problem with strip clubs maybe she can get a recommendation from you for a position there

    • Sarah
      February 26th, 2015 at 12:51 pm

      Not enough. Your public comments were appalling. I recommend that you make a sizable donation to a breastfeeding advocacy group and arrange for breastfeeding sensitivity training for you senior management.

    • Amy
      February 26th, 2015 at 1:01 pm

      Thank you for the statement above; your support for nursing mothers is appreciated! I hope to continue to donate to and shop at goodwill stores, but will only do so if employees who publicly announce views like that publicized today are no longer employed with goodwill. I hope that the employee in question is asked to leave; if this person remains employed by goodwill, I will have to assume that goodwill supports this person’s stated views and will have to withdraw my support from your organization.

    • Anna Marie Madai
      February 26th, 2015 at 1:07 pm

      the apology is appreciated but I’d like to see an action plan on how employees will be educated to avoid further incidents like this one.

    • Suzie Shad
      February 26th, 2015 at 1:14 pm

      While it’s a good thing that corporate respects breastfeeding, it is imperative that your employees be taught this. Breastfeeding in public is legal. There are no laws stating that a woman needs to use a blanket, or anything similar.

    • Ashtin
      February 26th, 2015 at 1:14 pm

      So what will you do about this person’s illegal actions?

    • Ali Rosenberger
      February 26th, 2015 at 1:14 pm

      Per my phone conversation, I hope that you use this time to educate every single employee nationwide as to the laws pertaining to breastfeeding. Personally, this feels like a very blanket statement and I’m disappointed in it. I hope to see a plan of action to keep this from happening again to set a precedent in the industry. I hope to see both @jordyyynicole and whoever was responsible for their inappropriate tweets from the business handle held accountable for their actions and the resulting tweets they made.

    • Kathryn Flaspohler
      February 26th, 2015 at 1:18 pm

      Your apology is noted, however, like many mothers outraged by this event, I feel as though an apology is not enough. Your statement will not reach anywhere near the number of people your employee(s) posts have reached. You can remove their posts, but you can’t change the fact that it happened and a simple apology won’t do anything to “reinforce a mother’s right to breastfeed in public…” as you put it. If you truly regret the actions of your staff, why not do something that will make a difference? Why not do something that would make nursing mothers respect your company again? Simply put up a small “Breastfeeding welcome here” sign in a window of each of your stores. It is a simple and cost-effective way to show that you are, in fact, against shaming nursing mothers. You could even customize it to say something along the lines of “Goodwill welcomes breastfeeding.” It is easy for you to sit at a computer and type up a statement for a situation you can avoid dealing with face-to-face, but it takes real courage to do something that will actually make a difference.

    • Christina
      February 26th, 2015 at 1:20 pm

      What actions will be taken by Goodwill to make sure this does not happen again?

    • Jennifer
      February 26th, 2015 at 1:22 pm

      I hope you realize how much negative publicity you are getting from this. Thank you for coming out with this statement. Please discipline that employee appropriately. He/She just lost y’all a lot of business!

    • Mama peiff
      February 26th, 2015 at 1:22 pm

      The employee who tweeted out in the first place needs to be reprimanded. You better have a policy in place about shamming your customers by your employees on social media. She thinks it’s funny.

    • Cassie Fox
      February 26th, 2015 at 1:22 pm

      Were the Twitter representative and cashier fired? If yes, thank you for doing something about this. If not, YOU AREN’T SORRY, so stop trying to save face..

    • Rebecca
      February 26th, 2015 at 1:26 pm

      I think you should look at the attack that your employee and her boyfriend did to the people on Twitter after the original post. The breastfeeding comment was just the tip of the iceberg. As a small business owner myself, she would no longer be employed.

    • Ali Rosenberger
      February 26th, 2015 at 1:28 pm

      Per my phone conversation, I hope that Goodwill Industries use this time to educate every single employee nationwide as to the laws pertaining to breastfeeding. Personally, this feels like a very blanket statement and I’m disappointed in it. I hope to see a plan of action to keep this from happening again to set a precedent in the industry. I hope to see both the original employee who tweeter and whoever was responsible for their inappropriate tweets from the business handle held accountable for their actions and the resulting tweets they made.

    • Christina Johnson
      February 26th, 2015 at 1:34 pm

      What are you doing to ensure that your other in-store employees aren’t violating mothers’ rights in your stores?

    • Mary
      February 26th, 2015 at 1:36 pm

      While your apology is greatly appreciated, i have too wonder whether the two employees have been removed?
      Im a bit reluctant to visit your store ever again, as i am a nursing mother myself, and have assays loved your store, until now….

    • Sarah Schloesser
      February 26th, 2015 at 1:37 pm

      Your apology is much appreciated. Although an apology was made I will not ever be returning to any goodwill for any reason until I a become aware of an update on this situation. I believe all goodwill employees should be trained and given proper information on the laws of breastfeeding in public. And do you not have a policy on public bashing of your company or customers on social media or otherwise? That is also something that should be implemented and addressed if not in place already.

    • Suzy
      February 26th, 2015 at 1:37 pm

      We have organized a nurse-in at the store in question, we hope to raise awareness regarding a woman’s right to feed her child without receiving scrutiny. We hope the employee in question is facing consequences, I’m not sure termination would help our cause, instead she, and all employees, should be required to remain up to date on all standing laws. Including, but not limited to, breastfeeding in public.

      https://www.facebook.com/events/1380933672223251/

    • jessica long
      February 26th, 2015 at 1:41 pm

      I appreciate you addressing my concern quickly! I will continue to support and shop at Goodwill, in some instances while breastfeeding!

    • Tabitha
      February 26th, 2015 at 2:02 pm

      So what is being DONE about it? Talk is cheap Goodwill! What is being down about that employee and his actions. Not just shaming a mother, but also his disrespectful attitude and statements on social media after the fact? What is being done to teach your employees the LAW and how to treat customers with respect and tact?!?! Hmmmmmm?!?!?

    • Kelli
      February 26th, 2015 at 2:06 pm

      Now it’s time to train your employees to represent this belief. Words are not going to solve the greater issue at hand, but actions will.

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