Goodwill Industries International, Inc.

    Think Before You Donate – and Get the Facts about Online Rumors!

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    Think Before You Donate – and Get the Facts about Online Rumors!

    Updated Spring 2015

    Goodwill® has a more than 110 year-plus track record in providing services that meet critical human needs in local communities in the U.S., Canada, and 14 other countries. Goodwill is a leading social services enterprise, and consistently ranks among top charities that make your donations go further.

    Because we are widely known and respected as a network of nonprofits that fund job training and employment services through the sales of donated items in Goodwill stores, we sometimes stand in the line of fire from individuals and organizations who are  misinformed and/or misrepresent us to the public.

    This negative rumor mill continually resurfaces in the form of a now seven-year-old email that includes a variation of a message like this: “Think about these before you donate. As you open your pockets to do a good thing and make yourself feel good, please keep these facts in mind…”

    The Truth About Think Before You Donate


    Think Before You Donate - Same Bad Information

    The message then quotes erroneous information and salary figures for several nonprofit organizations’ chief executives, including a reference to a so-called “Goodwill CEO and Owner Mark Curran, who profits $2.3 million a year.”  Jim Gibbons is the CEO of Goodwill Industries International. Learn more about him.

    Goodwill Industries International earns $5 billion revenue per year, and we spend about 83 cents of every dollar on programs and services for people in need. This is a very healthy number in the nonprofit world, and a solid indicator of our commitment to good stewardship of your donations. Read personal stories of some of the people whose lives have been transformed through Goodwill programs.

    Goodwill definitely encourages you to “think before you donate” — the one legitimate message that this otherwise spurious email contains — and to research and learn more about the charities you’d like to support. Be certain the organization you choose uses its revenue for charitable purposes that support a mission you can get behind.

    Review our audited financial information and IRS 990 form on our website. You may also access information about Goodwill Industries International on GuideStar, an online nonprofit database that has certified Goodwill with the GuideStar Exchange Seal for our commitment to transparency.

    Thanks for your support, and feel free to share this message with your contacts!

    Your comment will be held for moderation until approved. For questions about Goodwill programs and services, please use our locator and contact your nearest Goodwill headquarters.

    • Theresa Abing
      June 2nd, 2014 at 9:40 pm

      My brother has benefited greatly from Goodwill industries.He is developmentally disabled and has been able to achieve a fully productive life with help from Goodwill. I appreciate all they’ve done for our family.

    • Carl Odell
      January 2nd, 2015 at 8:53 pm

      I love shopping at Goodwill but when you get a quality item and put “No discounts apply” it is very upsetting! Also all stores should accept the discount card! Enjoy!

      • Lainey
        September 20th, 2015 at 9:22 am

        All stores are not owned and operated by the same ceos/organizations and therefore do not run the same discounts and promotions. If there were national guidelines on promotions, there would also have to be national guidelines on prices. Imagine a farming town in OH charging the same price for a pair of jeans as a store in Los Angeles.

    • Natalie
      January 25th, 2015 at 6:56 pm

      A negative woman complained loudly to a staff member today in your Etobicoke store that Goodwill has become a for-profit fat-cat business with exhorbitant prices. Ha! The staff member maintained an unfailing smile, and as someone who has volunteered and worked along side staff I happily distracted her with “I’m a volunteer! You don’t know what you are talking about!” and other shenanigans.

      I would just like to say that donating, shopping, and volunteering at such a relevant and useful organization is always a pleasure. Complainers be damned. Goodwill, keep up the good work.

      • JD
        August 13th, 2015 at 6:02 pm

        Volunteer! Most are doing community service because of probation for felonies

    • Leilani Annand
      August 27th, 2015 at 4:38 pm

      I love Goodwill and have seen firsthand how much you help the community & people with special needs. I’ve seen the salaries of the CEOs and am always impressed with how much the press misrepresents the facts. I wonder where they get their information or if they just make it up. Perhaps a former disgruntled employee writes up this garbage. Either way it hurts an amazing organization that helps thousands upon thousands of people, families, communities. If they only knew the truth.

    • Patricia H. Wesson
      September 2nd, 2015 at 4:29 pm

      Sunday, I was sitting in church next to someone who told me that she no longer donates to Goodwill because they are a for-profit organization and all their profit goes to the owners. I was livid. I have always donated to Goodwill. I felt deceived. My instinct was to help spread the word, but before doing so, I decided to verify this story by checking with the IRS. The IRS verified that GOODWILL IS A TAX EXEMPT NON-PROFIT ORGANIZATION! I’m so glad I know the truth. Thank you Goodwill for all the GOOD you do for families and communities.

    • Sylvia Maconaghy
      October 3rd, 2015 at 5:57 pm

      I love my local Goodwill. They do such a wonderful job of training their employees. When I compare it to other possible donation no-profits there is no comparison. It is clean, well organized, and has plenty of helpful employees. Thanks for being part of my community. Keep up the good work!

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