Goodwill Industries International, Inc.

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    Goodwill® is a 501(c)(3) nonprofit that strives to enhance the dignity and quality of life of individuals and families by helping people reach their full potential through education, skills training and the power of work.

    Goodwills meet the needs of all job seekers, including programs for youth, seniors, veterans, and people with disabilities, criminal backgrounds and other specialized needs. In 2017, Goodwill helped more than 288,000 people train for careers in industries such as banking, IT and health care, to name a few — and get the supporting services they needed to be successful — such as English language training, additional education, or access to transportation and child care.

    Goodwill Industries International is committed to inclusion and diversity and respecting the people we serve, our community members, and the people with whom we work. We believe in putting people first, providing a safe space for our employees and creating environments where people have the support they need to build their work skills and care for their families. We are proud that people from diverse backgrounds have come to Goodwill to build their skills and their career goals. We will continue this tradition of serving others and building communities that work.

    Goodwill was ranked among the top five brands that inspired consumers the most with its mission in the Brand World Value Index for the past three years (2018 Brand World Value Index).

    Our Mission

    Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.

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    Our Results

    Our Mission Results in 2017

    • More than 288,000 people placed into employment
    • More than 30,000 people engaged with local Goodwill organizations to earn a credential
      • As a result, these individuals increased their collective lifetime earnings by more than $15.8 billion
    • More than 38.6 million total persons served
      • Over 2.1 million people received Goodwill services in-person to build their career and financial assets
      • More than 36.5 million people used computers and mobile devices to access Goodwill training virtually

    How We Did It

    • Total revenue generated by Goodwill organizations: $5.87 billion
    • Total revenue spent directly on programs: 87 percent
    • Total number of donors (includes repeat donations): More than 105 million donations
    • Total number of retail stores and outlet: More than 3,300 and an online auction site, www.shopgoodwill.com

    Revenue Sources Breakdown

    • Retail sales: $4.29 billion
    • Industrial and service contract work: $750 million
    • Government grants: $104 million
    • Corporate and foundation grants: $33 million
    • Individual gifts/Endowments/Fees for services: $62 million
    • Corporate/Foundation Fees for Service: $12 million
    • Government support for mission services: $433 million from Government fees for service
    2017 Annual Report

    Our History

    Goodwill founder Edgar J. Helms

    Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “Not Charity, but a Chance” was born.

    Dr. Helms’ vision set an early course for what today has become a $5.59 billion nonprofit organization. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise…a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.”

    Times have changed, but Helms’ vision remains constant: “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.”

    View Slideshow of Goodwill's History

    The Goodwill Network

    Goodwill Industries International

    Goodwill’s network of 160 independent, local Goodwills in the United States and Canada offers customized training and services for individuals who want to find a job, pursue a credential or degree, and strengthen their finances. Each Goodwill must be accredited, apply for membership and meet certain criteria established by Goodwill Industries International (GII).

    The GII Member Services center, located in Rockville, MD, offers local Goodwills a number of benefits to enhance their programs and services, and grow their Goodwills.

    Use our locator to get in touch with your nearest Goodwill headquarters. To contact Goodwill Industries International, call (800) GOODWILL or email contactus@goodwill.org.

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