Business Operations VP Leads Goodwill® Growth to Fund Mission Services

Goodwill Industries International Honors Carlos Mauricio Hernandez with the 2014 Edgar J. Helms Award for Staff

Astoria, NY — As executive vice president of business operations for Goodwill Industries of Greater New York and Northern New Jersey, Carlos Mauricio Hernandez works tirelessly to ensure his division brings in the revenue needed to fund vital mission services. His achievements over a 27-year career with Goodwill® include helping grow retail sales at the Astoria Goodwill from $5 million to almost $54 million during his 18 years there. For exemplifying the entrepreneurial spirit and values of Goodwill’s founder, Hernandez has been awarded the 2014 Edgar J. Helms Award for Staff from Goodwill Industries International.
Hernandez oversees the ‘industries’ in Goodwill Industries®  – retail operations, temporary staffing, industrial contracts and facilities – bringing in more than $85 million in total revenue annually. He’s helped quadruple the number of retail stores from 10 to 43, added attended donation centers, and increased material goods donations to 87 million-plus pounds per year. He has also initiated a number of partnerships with local government agencies and nonprofit organizations that placed 1,100 persons with disabilities in training or enclaves at Goodwill stores.
He has overseen the development of a customer rewards program that now includes more than 170,500 people, has implemented a computerized donations module to gather valuable donor information, and devised a system to monitor store inventory and productivity. At the agency’s temporary staffing enterprise – GoodTemps – Hernandez helped grow public and private contracts that place 850-plus workers into temp jobs each day. Goodwill’s industrial contracts department brings in additional revenues of $4.3 million and provides work for 80 program participants in janitorial, messenger service, packaging, assembly and fulfillment jobs.
“Mauricio shows a deep and long-standing commitment to Goodwill’s role as a social enterprise, where business activities are used to support and carry out the mission,” said Jim Gibbons, president and CEO of Goodwill Industries International. “His business acumen is rivaled only by his passion for the people that Goodwill serves.”
William J. Forrester, president and CEO of Goodwill Industries of Greater New York and Northern New Jersey, said that Hernandez “demonstrates a clear understanding of the centrality of our mission and has a gift for explaining what makes Goodwill a social enterprise. His words and his actions convey his deep-felt belief that everything we do is to empower the people we serve.”
Hernandez will receive his award at Goodwill’s annual Delegate Assembly meeting in Austin, TX, on June 29, 2014. The 2014 Edgar J. Helms Award for Staff is sponsored by Cintas®.


The Edgar J. Helms Award for Staff honors a current Goodwill employee who has not received Goodwill services in the past and who exemplifies the mission of Goodwill Industries and its founder Rev. Edgar J. Helms’ values of unselfish service to people with disabilities or other disadvantaging conditions.