Receive a job offer or recruiting message claiming to be Goodwill?
If you receive a text message, WhatsApp message, email or other communication from someone claiming to recruit for Goodwill, take steps to verify that the opportunity is legitimate before sharing personal information, sending money or continuing the conversation.
Scammers may pose as Goodwill recruiters or hiring managers and use the Goodwill name or logo to make fraudulent job offers appear legitimate. Goodwill has previously received reports of bad actors approaching job seekers with supposed interviews or employment opportunities that ultimately include requests for money.
Does Goodwill conduct job interviews by text, SMS or WhatsApp?
Goodwill Industries International does not conduct candidate interviews through text messages, SMS or WhatsApp.
Local Goodwill organizations are independent employers with their own recruiting and hiring practices. By and large, local Goodwill organizations do not conduct candidate interviews through text, SMS or WhatsApp messaging platforms. Because hiring practices can vary by local Goodwill organization, candidates should verify any questionable recruiting communication directly with the Human Resources team of the Goodwill organization offering the position.
How can I tell if a Goodwill job offer is a scam?
Be cautious if someone claiming to represent Goodwill:
- Conducts the entire interview or hiring process through text, SMS or WhatsApp.
- Asks you to pay money as part of the application or hiring process. Existing Goodwill recruitment guidance states that applicants are not required to pay money as part of the job application or hiring process.
- Requests credit card, bank account or other personal financial information as part of a job application. This has previously been identified in internal Goodwill recruitment-fraud guidance as a warning sign.
- Sends an unexpected job offer that appears to come from Goodwill but cannot be independently verified.
- Pressures you to act quickly, send money or continue communicating through an unfamiliar messaging account.
Scammers may misuse a company’s logo, employee information or other identifying material to make fraudulent recruiting communications appear authentic. Goodwill’s existing recruitment-fraud guidance specifically warns that scammers can misuse logos and images to create the appearance of legitimacy.
How do I verify whether a Goodwill job offer is legitimate?
Do not rely solely on the contact information provided by the person offering you the job. Verify the opportunity independently.
If the position is with a local Goodwill organization, contact that organization’s Human Resources team directly and ask them to verify the opening, recruiter and job offer.
If you are unsure where to turn, contact the Goodwill Customer Service team at ask@goodwill.org for assistance.
What should I do if I think someone is impersonating Goodwill?
If something about a recruiting message or job offer does not seem right:
- Stop communicating with the suspected scammer.
- Do not send money or provide financial information.
- Save the communications, such as emails, messages or screenshots.
- Verify the opportunity directly with the Human Resources team at the relevant local Goodwill organization.
- If you need additional assistance, contact Goodwill Customer Service at ask@goodwill.org.
Goodwill’s Customer Service team has encountered reports involving people claiming to recruit on behalf of Goodwill, including fraudulent communications and purported job offers.
Is Goodwill Industries International recruiting me through WhatsApp or text?
No. Goodwill Industries International does not use text, SMS or WhatsApp to conduct candidate interviews
If someone claims to be interviewing you on behalf of Goodwill Industries International through one of these platforms, do not provide money or financial information. Contact ask@goodwill.org if you need help