March 17, 2020

What are “local Goodwill® organizations”?
Goodwill® has an organizational structure that allows it to meet the needs of local communities. Goodwill is composed of 157 independent Goodwill organizations across the United States and Canada with affiliates in 12 other countries. Each local Goodwill is an autonomous nonprofit organization that operates regionally, each with its own board of directors and local leadership. Each local Goodwill operates the stores, donation centers and job training centers in their local communities. This allows local Goodwill organizations to understand the needs of their communities and job markets, and make decisions on local operations and policies at the regional level.

How can I learn what my local Goodwill is doing in response to the Coronavirus/COVID-19?
Local Goodwill organizations are communicating operational changes to their stores, donation centers and facilities through their websites, social media, newsletters or other local communications, or automated voicemail. In some areas, local Goodwill organizations are working with other local nonprofit organizations and government agencies to help their communities manage the impact of COVID-19. More information can be found in the question: “How is Goodwill helping the community during COVID-19?” below. To learn more about what your local Goodwill is doing, you can visit the website of your local Goodwill organization.

Use the Goodwill locator available on www.goodwill.org/locator to find the contact information for the local Goodwill that serves your area. Begin by clicking the “Filter” option and selecting just the “Headquarters” option. Then, enter your ZIP or Postal code in the box to the left of the page that says “Find a Goodwill” and click the magnifying glass or hit Enter.

Can I still shop at Goodwill right now?
Closings, reduced hours or other changes are affecting nearly all Goodwill locations. Local Goodwill operations will be communicated by the local Goodwill nonprofit organization through its website, social media or other local communications. The 157 community-based Goodwill nonprofit organizations make decisions locally based on guidance from the CDC, state government and local health agencies.

Additionally, you can shop online at shopgoodwill.com® at any time. There may be some impact or delays to shopgoodwill.com order fulfillment, depending on the local Goodwill organization and facility closures. We appreciate your patience as we navigate the impacts to our e-commerce operations.

To find the contact information for the Goodwill headquarters that serves your area, use the Goodwill locator available on www.goodwill.org/locator. Begin by clicking the “Filter” option and selecting just the “Headquarters” option. Then, enter your ZIP or Postal code in box to the left of the page that says “Find a Goodwill” and click the magnifying glass or hit Enter.

Can I still donate to Goodwill right now?
Goodwill absolutely needs your donations. However, how you donate right now may be somewhat different than how you have previously. Closings, reduced hours or changes to how a local Goodwill can receive donations of used goods will be communicated by the local Goodwill’s organization through its website, social media, signage at donation centers or other local communications. Local Goodwill organizations make decisions based on guidance from the CDC, state government and local health agencies.

While some Goodwill organizations are still accepting donations, other Goodwill organizations have had to close donation drop off locations to comply with local government regulations. Depending on your area, we encourage you to prepare and organize your donations until your local Goodwill reopens. Information on when your local Goodwill will reopen will be communicated through its website, social media or other communications. Your donations are vital to Goodwill’s mission of helping people find jobs and we appreciate your generosity.

Use the Goodwill locator available on www.goodwill.org/locator to find the contact information for the Goodwill headquarters that serves your area. Begin by clicking the “Filter” option and selecting just the “Headquarters” option. Then, enter your ZIP or Postal code in the box to the left of the page that says “Find a Goodwill” and click the magnifying glass or hit Enter.

What is Goodwill doing to protect employees from Coronavirus/COVID-19?
Local Goodwill organizations are committed to the health and safety of their employees, donors, customers, and program participants and each is making operational decisions to help prevent the spread of illness based on local conditions and guidance and recommendations from health agencies like the Centers for Disease Control and Prevention (CDC). This may include taking a variety of preventive measures, including increased cleaning and sanitizing, encouraging sick employees to stay home, reducing store hours or closing stores and facilities temporarily.

More CDC guidelines on preventing illness can be found here: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

How is Goodwill helping displaced workers and employees affected by store closures?
Nonprofit Goodwill organizations have always been on the front lines of helping displaced workers grow their skills, find new jobs and build their careers. This has been a core principle for Goodwill throughout our 118 year history. As the unprecedented COVID-19 pandemic has forced Goodwill organizations to close retail locations and other facilities, many have had to lay-off or furlough employees. Goodwill is committed to the support of these individuals and is working to connect displaced workers from all sectors with opportunities from organizations that are hiring hundreds of thousands of new employees right now, sometimes as quickly as 24 hours after application.

Can I still attend an appointment to receive career counseling or job training services at my local Goodwill organization?
Local Goodwill nonprofit organizations will continue to serve their communities, including providing job training and career services, as long as it can be done safely.

Many local Goodwill organizations have temporarily closed their facilities or transitioned their job training and career advancement services from in-person to either phone or virtual / online platforms. Please contact your local Goodwill organization to determine the status of your appointment.

To find information if a local Goodwill class has been postponed, cancelled or transitioned to a virtual event, please contact your local Goodwill organization. To find the contact information for the Goodwill headquarters that serves your area, use the Goodwill locator available on www.goodwill.org/locator. Begin by clicking the “Filter” option and selecting just the “Headquarters” option. Then, enter your ZIP or Postal code in the box to the left of the page that says “Find a Goodwill” and click the magnifying glass or hit Enter.

How is Goodwill helping the community during COVID-19?
Local Goodwill organizations are keeping in close contact with local government officials and other nonprofits to help community relief efforts caused by the COVID-19 pandemic. In previous disaster situations, local Goodwill organizations have worked closely with local government to support relief efforts such as transporting supplies, offering storage space and hosting events like job fairs to rebuild the local economy. How local Goodwill organizations are helping locally during COVID-19 depends on the needs of each local community and the local Goodwills ability to provide additional services.

If I am feeling sick, can I still visit my local Goodwill?
If you are feeling sick, the CDC recommends that you stay isolated at home and leave your house only to get medical care. In addition, the CDC advises people who are sick to avoid public places, which includes Goodwill locations, to reduce the risk of spreading the illness.

To learn more about what to do if you are sick, visit this CDC page: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html