Last Updated: July 7, 2020

What are “local Goodwill® organizations”?
Goodwill® has an organizational structure that allows it to meet the needs of local communities. Goodwill is composed of 156 independent Goodwill organizations across the United States and Canada with a presence in 12 other countries. Each local Goodwill is an autonomous nonprofit organization that operates regionally, each with its own board of directors and local leadership. Each local Goodwill operates the stores, donation centers and job training centers in their local communities. This allows local Goodwill organizations to understand the needs of their communities and job markets, and make decisions on local operations and policies at the regional level.

How is Goodwill helping the community during COVID-19?
Local Goodwill organizations are keeping in close contact with local government officials and other nonprofits to help community relief efforts caused by the COVID-19 pandemic. Many have formed partnerships at the local level to respond to the crisis and help people get much-needed resources.

  • Goodwill organizations in Georgia, Indiana, Kansas, Michigan, Missouri, North Carolina, Ohio, and Texas are collecting personal protective equipment (PPE) to donate to area medical personnel and hospitals to help alleviate their short supplies.
  • In Florida, Kansas, Maryland, and Missouri, Goodwill organizations are donating fabric to make masks for local medical personnel, as well as large t-shirts and scrubs for those facilities that are in short supply. In Nevada, the Goodwill organization is providing clothing donations to medical workers who cannot return home in the same clothes they wore during their shifts.
  • In London, Ontario, the Goodwill organization has partnered with a chemical company to manufacture and bottle hand sanitizer to address the supply shortage. And the Goodwill in Michigan is using its manufacturing expertise to produce face shields for the medical community.
  • Goodwill locations in Indiana, Maine, Mississippi, and Missouri have offered their parking lots and donation centers to the state to conduct drive-thru COVID-19 testing.
  • In Arkansas, California, Colorado, Georgia, Iowa, Louisiana, Maine, Michigan, North Carolina, Ohio, West Virginia, and Wisconsin, Goodwill organizations have partnered with local food banks and shelters to provide much-needed supplies and nourishment to those most affected by the health and economic crisis.

Can I shop at Goodwill right now?
Goodwill organizations are reopening regionally in accordance with state and local guidance. To maintain the health and safety of shoppers and employees alike, there will be sanitization and social distancing policies in place to protect the health and safety of our guests and employees. Precautions may include enforcing social distancing by limiting the number of shoppers in the store, helping customers remain at least six feet from each other, frequent cleaning of high-contact surfaces, providing masks and gloves for employees and requiring use by customers, and placing Plexiglas shield guards at registers. We appreciate your cooperation with these efforts to ensure that you, your fellow shoppers and our employees stay safe and healthy during this time.

You can also shop online at shopgoodwill.com® at any time. There may be some impact or delays to order fulfillment, depending on the local Goodwill organization and facility closures. We appreciate your patience as we navigate the impacts to our ecommerce operations.

To learn if the Goodwill stores in your area are open, visit the Goodwill Locator. Click the Filter option and select Headquarters only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter to find your local Goodwill’s website, social media channels or phone number for localized information.

When are Goodwill stores reopening?
Selling donated items in Goodwill stores creates the primary revenue for Goodwill’s mission of helping individuals in local communities across the United States and Canada. Because of the unemployment crisis caused by the COVID-19 pandemic, these job and career services are particularly vital to a quickly growing number of individuals across our communities as well as to the nation’s economic recovery.

Goodwill retail stores are reopening regionally in accordance with state and local safety guidance, with more than 80 percent of Goodwill stores now open. Precautions are being taken to ensure the health and safety of our guests and employees. These may include enforcing social distancing by limiting the number of shoppers in the store, helping customers remain at least six feet from each other, frequent cleaning of high-contact surfaces, providing masks and gloves for employees and requiring use by customers, and placing Plexiglas shield guards at registers.

To learn whether Goodwill stores are open in your area, visit the Goodwill Locator. Click the Filter option and select Headquarters only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter to find your local Goodwill’s website, social media channels or phone number for localized information.

Can I still donate to Goodwill right now?
Goodwill absolutely needs your donations. However, how you donate right now may be somewhat different than how you have previously. Reopenings, reduced hours and changes to how a local Goodwill can receive donations of used goods are being communicated through their websites, social media, signage at donation centers and other local communications. Local Goodwill organizations make decisions based on guidance from the CDC, state government, and local health agencies.

More than 85 percent of Goodwill organizations are accepting donations at this time. The remaining closed donation centers will reopen in accordance with local government regulations. Depending on your area, we encourage you to prepare and organize your donations until your local donation centers reopen. Your donations are vital to Goodwill’s mission of helping people find jobs and we appreciate your generosity.

To learn whether Goodwill donation centers are open in your area, visit the visit the Goodwill Locator. Click the Filter option and select Headquarters only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter to find your local Goodwill’s website, social media channels or phone number for localized information.

When are Goodwill donation centers reopening?
More than 85 percent of all Goodwill donation centers have reopened and are processing donations with new safety procedures, such as retrieving donations from the trunk of donor’s vehicles or offering contactless, self-serve donation drop-offs to minimize direct contact. To ensure goods and textiles are safe for sale, Goodwill organizations are handling donations with personal protective equipment, using a variety of sanitizing supplies, and setting aside donations for a period of time to protect the health and safety of employees and the public.

To learn whether Goodwill donation centers are open in your area, visit the visit the Goodwill Locator. Click the Filter option and select Headquarters only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter to find your local Goodwill’s website, social media channels or phone number for localized information.

Can I still attend an appointment to receive career counseling or job training services at my local Goodwill organization?
Local Goodwill nonprofit organizations are continuing to serve their communities, including providing job training and career services virtually. As local Goodwill career centers reopen in accordance with state and local guidance, they will communicate this information on their websites and social channels. For those that have not yet reopened, many local Goodwill organizations are providing online training, live virtual classes, and virtual career development services by phone or video conference, all at no cost to you. Access online skills-building resources now. If you are looking for immediate work, you can connect with employers that are immediately hiring. Find a job today.

To learn when Goodwill career centers will open in your area, visit the Goodwill Locator. Click the Filter option and select Headquarters only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter to find your local Goodwill’s website, social media channels or phone number for localized information.

When are Goodwill career centers reopening?
Goodwill career centers are reopening in accordance with state and local safety guidance. During this time of social distancing, many local Goodwill organizations are providing online training, live virtual classes, and virtual career development services by phone or video conference, all at no cost to you. Access online skills-building resources now. If you are looking for immediate work, you can connect with employers that are immediately hiring. Find a job today.

To learn when Goodwill career centers will open in your area, visit the Goodwill Locator. Click the Filter option and select Headquarters only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter to find your local Goodwill’s website, social media channels or phone number for localized information.

How can I find out when my local Goodwill will reopen?
To learn when Goodwill will open in your area, visit the Goodwill Locator. Click the Filter option and select Headquarters only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter to find your local Goodwill’s website, social media channels or phone number for localized information.

Do you require shoppers/donors/career center visitors to wear masks?
The safety and well-being of our shoppers, donors, program participants and employees remain top priorities for Goodwill. Local Goodwills may require the use of masks in stores and career centers in accordance with state and local ordinances and based on current guidance from the Centers for Disease Control and Prevention. Requiring the use of masks is only one of the safety precautions local Goodwills may take to help reduce the spread of COVID-19 between individuals and to make store and career center environments safer for everyone. If you have any questions about your local Goodwill’s policy on wearing masks, including any accommodations for those with health conditions, please contact your local Goodwill nonprofit headquarters visiting the Goodwill Locator. Click the Filter option and select “Headquarters” only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter.

If I am feeling sick, can I still visit my local Goodwill?
If you are feeling sick, the CDC recommends that you stay isolated at home and leave your house only to get medical care. In addition, the CDC advises people who are sick to avoid public places, which includes Goodwill locations, to reduce the risk of spreading the illness.

Visit the CDC site to learn what to do if you are sick.

How can I learn what my local Goodwill is doing in response to the Coronavirus/COVID-19?
Local Goodwill organizations are communicating operational changes to their stores, donation centers and facilities through their websites, social media, newsletters or other local communications, or automated voicemail. In some areas, local Goodwill organizations are working with other local nonprofit organizations and government agencies to help their communities manage the impact of COVID-19. More information can be found in the question: “How is Goodwill helping the community during COVID-19?” To learn more about what your local Goodwill is doing, you can visit their website.

To find your local Goodwill’s website, visit the Goodwill Locator. Click the Filter option and select Headquarters only. Then, enter your ZIP or Postal code and click the magnifying glass or hit Enter.

How can I support Goodwill with a financial donation?
Goodwill’s critical mission of helping people train for and earn good jobs is typically funded through the sale of donated goods in our stores and online at shopgoodwill.com®. Due to the temporary closure of stores and donation sites, our job training programs and community supports will require additional support to continue to serve individuals impacted by this economic crisis. The individuals who are most at risk are working hard to support themselves and their families. If you are able to support this life-changing work with a financial donation, please visit give.goodwill.org.

What is Goodwill doing to protect employees from Coronavirus/COVID-19?
Local Goodwill organizations are committed to the health and safety of their employees, donors, customers, and program participants, and each is making operational decisions to help prevent the spread of illness based on local conditions and guidance and recommendations from health agencies like the Centers for Disease Control and Prevention (CDC). This includes taking a variety of preventive measures, such as increased cleaning and sanitizing, enforcing the use of personal protective equipment, installing Plexiglass shields, and supporting social distancing by modifying shopping and donating procedures and moving job training and support services online, among other measures.

How is Goodwill helping displaced workers and employees affected by store closures?
Nonprofit Goodwill organizations have always been on the frontlines of helping displaced workers grow their skills, find new jobs and build their careers. This has been a core principle for Goodwill throughout our 118-year history. As the unprecedented COVID-19 pandemic temporarily caused Goodwill organizations to close retail locations and other facilities, many laid off or furloughed employees. As Goodwill organizations are reopening, those affected individuals are being invited back to work. Goodwill is committed to the support of all those affected by the pandemic and is working to connect displaced workers with opportunities from organizations that are hiring right now. Visit our Find a Job page to learn more.