Goodwill Industries International, Inc.

    Frequently Asked Questions

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    Why should I shop at or donate to my local Goodwill rather than another thrift store?
    Goodwill retail stores are linked to a great cause. When you shop at or donate a local Goodwill, you are directly supporting employment and training programs for people with disabilities and other barriers to employment.


    For-profit thrift stores sometimes arrange to use a charity or nonprofit’s name to collect donations in exchange for a flat fee or a percentage of the revenue. Often this deal is not generally publicized, and the percentage that charity actually makes may be less than 5 cents for every dollar spent.


    Where can I donate my stuff?
    Use the Goodwill Mobile App or store locator to find out where you can drop off your donations or how you can have them picked up.


    Can Goodwill pick up my donations?
    Most Goodwills offer pick up services for furniture or other large items that are  hard to transport. Contact your local Goodwill to find out whether or  not pick-up service is available in your community.


    It seems like Goodwill services vary in different geographic locations. Why is this?
    Local Goodwills are an autonomous member network, each with programs, services and shopping experiences that fit the communities in which they live.


    If I shop at a Goodwill store, will I be depriving disadvantaged people of stuff they need?
    No. Goodwill serves disadvantaged people by educating, training and placing them into jobs. By becoming gainfully employed, these individuals gain resources to buy the things they need. Many disadvantaged people who are in training or are employed by Goodwill Industries are offered vouchers or discounts at Goodwill retail stores.


    Who does Goodwill help?
    Local Goodwills serve any individual needing help to find employment. The services are designed to meet the training and placement needs of the individual.


    Does Goodwill offer volunteer opportunities?
    Yes! Most local Goodwills have local volunteer opportunities. Contact the Goodwill nearest you to learn about volunteer opportunities in your community.


    I have a question about store policies and operations I have experienced. Who can help me?
    All Goodwill stores and donation centers are owned and operated by the local Goodwill Industries serving your community. Senior management at these Goodwills would like to know of your questions and concerns. Please use the Goodwill locator to find the appropriate main office to call or write.

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