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    Goodwill Industries International Annual Report

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    Our Success Stories

    For more than 115 years, 162 autonomous local Goodwill® organizations across the United States, Canada and 13 other countries have helped people find jobs, support their families and feel the satisfaction that comes from working. Goodwill organizations assist people through a variety of employment placement services, job training programs and other community-based services.

    The 2017 Kenneth Shaw Graduate of the Year and the 2017 Achiever of the Year are two shining examples of the millions of people who look to Goodwill organizations for career services and related support.

    Visit our My Story blog to read even more incredible stories about people who have found success with help from Goodwill organizations.

    Our Impact

    Goodwill organizations help people of all backgrounds to improve their quality of life and reach their potential through learning and the power of work.

    Goodwill Persons Served by Population 2015

    Every second of every day, someone accesses Goodwill opportunities to build careers and strong families.

    Goodwill provides robust face-to-face employment, training, education and support services that are complemented by convenient virtual services.

    In 2015, nearly 2 million people worked to build their career and financial assets by directly engaging with Goodwill team members.

    More than 35 million people used Goodwill mobile and online learning or accessed virtual services to improve their skills and advance their career opportunities.

    Goodwill organizations served more than 37 million individuals in 2015

    Every 23 seconds of every business day, a person served by Goodwill earns a good job.

    In 2015, more than 312,000 people used Goodwill services to help them connect to jobs in their communities.

    In 2015, more than 42,000 individuals engaged with Goodwill organizations to earn a credential. As a result, these individuals increased their collective lifetime earning potential by more than $14.2 billion.

    Through the online and mobile training sites, GCFLearnFree.com and GCFAprendeLibre.com, nearly 15,000 people earned Microsoft Office continuing education credits (CEUs) to help them perform better in their current jobs and equip them for their next opportunities.

    In 2015, Goodwill Industries International re-launched GoodProspects®, a site that provides a virtual community where entry- and mid-level career advancers can build job-readiness skills, explore career paths, and make valuable connections with peers. The development was completed thanks to digital strategy, design and development support offered pro bono by Accenture.

    GoodProspects-2015-Highlights

    With financial education and coaching, individuals are learning to make the most of the paychecks they earn.

    Financial education, counseling and coaching are integrated into Goodwill career, education and training services so people are learning, earning and building financial foundations for themselves and their households. In 2015, local Goodwill organizations provided almost 30,000 financial education class sessions and more than 43,000 one-on-one financial coaching sessions. More than 45,000 households received free tax preparation assistance with the support of Goodwill organizations.

    In collaboration with many other organizations, Goodwill is helping diverse populations strengthen their careers and financial wellness.

    In 2015, Goodwill Industries International managed $78.5 million in public and privately funded grants and program-related investments that equipped people to build career and financial assets. More than 86 percent of national investments were used by local Goodwill organizations to respond to the needs of people in their communities. The remainder was used to provide technical assistance and tools to support peer learning, accelerate effective practice adoption and steward grant investments.

    Goodwill’s environmental impact is growing as services grow.

    Goodwill organizations divert more than 3 billion pounds of clothing and household goods every year from landfills by recovering the value in consumers’ donated goods. Three billion pounds is equivalent to 8,185 jumbo jets, or 300,000 pick-up trucks.

    Goodwill Industries International is a network of 163 autonomous, community-based organizations in the United States and Canada with a presence in 13 other countries. Organizations in South Korea and Finland are strategically and rapidly growing the business to serve more people.

    Goodwill's International Presence 2015

    Our Enterprise

    Mission: Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.

    Vision: We at Goodwill Industries® believe that every person has the opportunity to achieve his or her fullest potential and participate in and contribute to all aspects of life.

    Values: Respect, Stewardship, Ethics, Learning, Innovation

    Goodwill Industries was established in 1902 and incorporated in 1920 to improve the quality of life of people with disabilities and other disadvantages, such as welfare dependency, illiteracy or lack of work experience. Each local Goodwill organization is a separate 501(c)(3) corporation. The Goodwill enterprise is composed of members and affiliates in the United States, Canada and 13 other countries worldwide.

    All Goodwill members are independent, local nonprofit corporations that provide job placement, job training, career services and supportive services for people of all walks of life.

    Goodwill Industries International provides Goodwill organizations with various services, including consulting for workforce development, retail, and commercial operations, financial and management information, education and training, public relations and marketing, and legislative information.

    Our Supporters

    With the support of many organizations, Goodwill is helping diverse populations meet their employment goals.

    2015 Institutional Funders, Financial Donors and Bequests (PDF, 63 KB)

    Our Board of Directors

    The leadership at Goodwill Industries International is compromised of individuals from the Goodwill network as well as members of private sector and government.

    Goodwill Industries International Board of Directors (PDF, 491 KB)
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