Interstate Hotels & Resorts, the leading U.S.-based global hotel management company, managing major global brands such as Marriott, Hyatt and Hilton, recently teamed up with Goodwill® to launch a unique pilot program, a customized jobs portal created in conjunction with Hospitality Online. The portal is available exclusively to Goodwill member staff through the GoodProspects® career navigation platform, which allows Goodwill staff across the country to access details about open positions at Interstate-managed hotels in their region. Earlier this month, I had the opportunity to speak with Nigel Williams, vice president of human resources for Interstate Hotels & Resorts and a 25-year veteran of the customer service industry, to learn more about this collaboration, as well as how he and his team think about attracting the best talent amidst a fluctuating job market.
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