A Note about the Coronavirus (COVID-19) to Our Shoppers, Donors and Those We Serve

Updated: March 17, 2020

Learn more about Goodwill® and our response to the coronavirus (COVID-19) here (FAQs)

Local Goodwill nonprofit organizations continue to work hard to evolve the collective response to the coronavirus pandemic while supporting team members and the communities they serve during this unprecedented public health event.

We would like to reassure you that your health and well-being remain top priorities for us. As a mission-based nonprofit organization, Goodwill cares deeply for the program participants we serve and its employees as well as the many donors, shoppers and volunteers who allow us to help community members every day. Local Goodwill organizations have been taking additional measures to clean and sanitize stores and program facilities, assessing and responding to the unique community needs in the areas they operate.

We know that Goodwill employees depend on their local Goodwill to keep them healthy and safe, while supporting them to sustain their families. This responsibility is especially important, and delicate, given the current coronavirus situation. As further guidance is issued by state and local governments, including recommended closures, local Goodwills are taking the necessary actions to comply and working to identify the options and supports that they can provide to their employees during this disruption. To learn about specific changes to Goodwill operations in your community, visit our coronavirus FAQ page to learn how to connect with your local Goodwill.

To those of you whom we serve through our mission and programs, we are mindful of your health and well-being as well. Finding solutions to provide the services you need while maintaining a healthy, safe environment is essential. Local Goodwills will continue to communicate necessary service and program changes as they occur.

We also continue to keep a close watch on the evolving situation and the guidance provided by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and state, provincial and local governments. In addition to following government and local health department guidance, Goodwill Industries International is equipping local Goodwills with recommended procedures to support their team members and the public.

As a partner to communities for more than 117 years, we remain committed to continuing our mission of helping people who are facing challenges build skills, find jobs and grow their careers. This is true now during these difficult times as well as in the weeks, months and years ahead. Thank you in advance for your patience as we determine how best to continue serving our communities, our team members and you.

Steven C. Preston
President and CEO
Goodwill Industries International

Originally posted March 13, 2020