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Goodwill Industries International, Inc.
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Goodwill® strives to enhance the dignity and quality of life of individuals and families by helping people reach their full potential through education, skills training and the power of work.

Goodwills meet the needs of all job seekers, including programs for youth, seniors, veterans, and people with disabilities, criminal backgrounds and other specialized needs. Last year, Goodwill helped more than 6.7 million people train for careers in industries such as banking, IT and health care, to name a few — and get the supporting services they needed to be successful — such as English language training, additional education, or access to transportation and child care.

Our Mission

Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.

Find Jobs and Services Turning Donations into Jobs

Our Results (Based on 2012 Data)

  • People served through employment and training programs:  6.7 million
  • Mission services provided: 134 million
  • People who earned a job with Goodwill’s help :  216,000
  • Estimated total earnings of people who earned a job with Goodwill’s help: $3.62 billion
  • Total revenue generated by Goodwill organizations: $4.89 billion
  • Total revenue spent directly on programs: 82 percent
  • Total number of donors (includes repeat donations): 83 million
  • Total number of retail stores: Over 2,700 and an online auction site, www.shopgoodwill.com

Revenue Sources

  • Retail sales: $3.53 billion
  • Industrial and service contract work: $636 million
  • Government grants: $87 million
  • Corporate and foundation grants: $22 million
  • Individual gifts/Endowments/Fees for services: $39 million
  • Government support for mission services: $609 million
View Our 2012 Annual Report

Our History

Goodwill founder Edgar J. Helms

Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “a hand up, not a hand out” was born.

Dr. Helms’ vision set an early course for what today has become a $4 billion nonprofit organization. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise…a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.”

Times have changed, but Helms’ vision remains constant: “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.”

Our Structure

Goodwill Industries International

Goodwill’s network of 165 independent, community-based Goodwills in the United States and Canada offers customized training and services for individuals who want to find a job, pursue a credential or degree, and strengthen their finances. Each local Goodwill must be accredited, apply for membership and meet certain criteria established by Goodwill Industries International (GII).

The GII Member Services center, located in Rockville, MD, offers local Goodwills a number of benefits to enhance their programs and services, and grow their Goodwills.

Use our locator to get in touch with your nearest Goodwill headquarters. To contact Goodwill Industries International, call (800) 741-0186 or email contactus@goodwill.org.

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