Goodwills meet the needs of all job seekers, including programs for youth, seniors, veterans, and people with disabilities, criminal backgrounds and other specialized needs. In 2017, Goodwill helped more than 288,000 people train for careers in industries such as banking, IT and health care, to name a few — and get the supporting services they needed to be successful — such as English language training, additional education, or access to transportation and child care.
Goodwill Industries International is committed to inclusion and diversity and respecting the people we serve, our community members, and the people with whom we work. We believe in putting people first, providing a safe space for our employees and creating environments where people have the support they need to build their work skills and care for their families. We are proud that people from diverse backgrounds have come to Goodwill to build their skills and their career goals. We will continue this tradition of serving others and building communities that work.
Goodwill was ranked among the top five brands that inspired consumers the most with its mission in the Brand World Value Index for the past three years (2018 Brand World Value Index).
Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.
Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “Not Charity, but a Chance” was born.
Dr. Helms’ vision set an early course for what today has become a $5.59 billion nonprofit organization. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise…a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.”
Times have changed, but Helms’ vision remains constant: “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.”
Goodwill’s network of 160 independent, local Goodwills in the United States and Canada offers customized training and services for individuals who want to find a job, pursue a credential or degree, and strengthen their finances. Each Goodwill must be accredited, apply for membership and meet certain criteria established by Goodwill Industries International (GII).
The GII Member Services center, located in Rockville, MD, offers local Goodwills a number of benefits to enhance their programs and services, and grow their Goodwills.