Goodwill Industries International, Inc.
    Multicultural Goodwill workers

    About Us

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    Goodwill® strives to enhance the dignity and quality of life of individuals and families by helping people reach their full potential through education, skills training and the power of work.

    Goodwills meet the needs of all job seekers, including programs for youth, seniors, veterans, and people with disabilities, criminal backgrounds and other specialized needs. Last year, Goodwill helped more than 26.4 million people train for careers in industries such as banking, IT and health care, to name a few — and get the supporting services they needed to be successful — such as English language training, additional education, or access to transportation and child care.

    Our Mission

    Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.

    Support Our Mission with a Financial Gift

    Our Results

    Our Mission Results in 2014

    • 89 million total employment and community services
    • More than 318,000 people placed into employment
      • As a result of the educational credentials attained, these individuals increased their collective lifetime earnings by more than $11 billion
    • 26.4 million total persons served
      • More than 2 million people received job training and placement services through Goodwill agencies
      • More than 24 million people used Goodwill mobile and online learning to improve their skills or accessed virtual services, which constituted an increase of nearly three times the number from 2013

    How We Did It

        • Total revenue generated by Goodwill organizations: $5.37 billion
        • Total revenue spent directly on programs: 83 percent
        • Total number of donors (includes repeat donations): 90 million
        • Total number of retail stores: More than 3,000 and an online auction site, www.shopgoodwill.com

    Revenue Sources Breakdown

      • Retail sales: $3.94 billion
      • Industrial and service contract work: $666 million
      • Government grants: $104 million
      • Corporate and foundation grants: $33 million
      • Individual gifts/Endowments/Fees for services: $48 million
      • Government support for mission services: $393 million

    Our History

    Goodwill founder Edgar J. Helms

    Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “a hand up, not a hand out” was born.

    Dr. Helms’ vision set an early course for what today has become a $5 billion nonprofit organization. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise…a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.”

    Times have changed, but Helms’ vision remains constant: “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.”

    Our Structure

    Goodwill Industries International

    Goodwill’s network of 164 independent, community-based Goodwills in the United States and Canada offers customized training and services for individuals who want to find a job, pursue a credential or degree, and strengthen their finances. Each local Goodwill must be accredited, apply for membership and meet certain criteria established by Goodwill Industries International (GII).

    The GII Member Services center, located in Rockville, MD, offers local Goodwills a number of benefits to enhance their programs and services, and grow their Goodwills.

    Use our locator to get in touch with your nearest Goodwill headquarters. To contact Goodwill Industries International, call (800) GOODWILL or email contactus@goodwill.org.

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