Goodwill Industries International, Inc.

    Goodwill Industries International Respects a Woman’s Rights to Breastfeed

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    Goodwill Industries International Respects a Woman’s Rights to Breastfeed

    UPDATE: 02/27/2015

    I want to personally apologize for recent events regarding how breastfeeding was handled by two Goodwill employees and express our concern for the nursing mother who was involved in this regrettable incident. The actions of these employees were completely inappropriate and each employee has been suspended.

    While this event was totally unacceptable and not at all what Goodwill stands for, it has become a teachable moment to remind and reeducate all of our employees about the rights of nursing moms. Many of our own employees are nursing moms and we proudly support them when they are working.

    I am concerned that this unfortunate situation will detract from the good work being done by our 122,000 Goodwill employees across North America helping to assist individuals and their families gain valuable job skills, employment and economic sustainability.

    Goodwill deeply values the moms and the families we serve.

    – Jim Gibbons, President and CEO

    ORIGINAL STATEMENT: 02/26/2015

    Goodwill Industries International respects and reinforces a woman’s right to breastfeed in public and private environments. We believe in the spirit and intent of the laws across the United States. We apologize for the unauthorized and unacceptable comments tweeted by our customer service representative. Every day, Goodwills work hard to create inclusive, friendly and welcoming environments for moms, families and all of our donors and shoppers.

    Your comment will be held for moderation until approved. For questions about Goodwill programs and services, please use our locator and contact your nearest Goodwill headquarters.

    • Mikaela
      February 26th, 2015 at 2:08 pm

      Pretty words, but I am not impressed. Between the comments made by your employee and the twitter rep, I think I’ll take my business and my donations to an organization that understands the laws and trains their employees on the subject of breastfeeding. An apology alone just doesn’t cut it.

    • Tabitha
      February 26th, 2015 at 2:16 pm

      I agree there needs to be an action plan enforced and publicly announced, Honestly the employee message is not the insulting one…some people are disrepectful and uneducated, however your customer service rep…unacceptable..will not be shopping nor donating here in the future.

    • Jennifer
      February 26th, 2015 at 2:22 pm

      Alright, let’s be honest.. This is a half-assed, 4 sentence apology at best. I hope the employees who acted like that are reprimanded appropriately. Why isn’t there any training on the laws and rules when you hand someone your social media account? It seems anymore that any 18-30 year old is handed a social media account for a large company. What does that say about you as a company. These are the employees you are hiring. That’s embarrassing. I can’t in good faith respect a company who has views like this or who keeps employees who speak like this to women or mothers. I sure hope you treat nursing/breastfeeding mothers at your corporate office nicely too.. might want to think about purchasing them a nice new fancy couch and hope you have the appropriate accommodations for them. Perhaps, extend it to ALL your stores too. I “understand” you “respect and reinforce” a woman’s right to nurse/breastfeed…. but what are you going to DO about this? Make a change. Be proactive. Why don’t to you reach out to all the nursing women and ask how you can be part of the solution. Being a mom is hard enough, we shouldn’t have to fight this stuff every day of our lives. If you want our respect, change how you run your business. That starts TODAY.

    • Jaki Salas
      February 26th, 2015 at 2:24 pm

      Educate your employees!

      That is all. . .

    • Karen
      February 26th, 2015 at 2:37 pm

      You had a previous issue with an employee putting a cover over a breastfeeding mother in 2012.
      Goodwill said there would be training, obviously that training did not happen or did not stick. What will be done to stop the harassment and shaming of nursing mothers in your stores?

    • Melanie
      February 26th, 2015 at 2:42 pm

      I hope thay customer service rep was fired, if not I would question why you would want to keep someone like that hired when it has clearly cost you millions of dollars in just a few hours.

      Actions speak louder than words.

    • dietra
      February 26th, 2015 at 2:48 pm

      Its not so much a problem an immature person tweeted about the incident but when goodwill themselves tell nursing moms to cover up or do it in private is just shameful!

    • Briana
      February 26th, 2015 at 2:55 pm

      Fire that customer service rep. Or at least demote them. Obviously they cant do their job correctly!

    • Lacey mercer
      February 26th, 2015 at 3:04 pm

      So what will be happening to said Employee ?

    • Erin
      February 26th, 2015 at 3:19 pm

      Thanks for the apology, but what are you going to do about your employee? Is she going to be allowed to continue to shame customers? And then laugh about it on public media?

    • La
      February 26th, 2015 at 3:37 pm

      It’s great that you responded and apologized responsibly, but I think all employees need to be educated on laws for breastfeeding in public. I’m sure every employee is aware how to handle merchandise without a tag and will not sell it unless authorized and re tagged by management or who is eligible for a discount, but need training on how to respect those that patron Goodwill Industries.

    • Jenn
      February 26th, 2015 at 3:40 pm

      I hope that both of these employees were terminated. If they weren’t and it comes out that they weren’t, I will be taking my donations elsewhere.

    • Krystal
      February 26th, 2015 at 3:41 pm

      While this apology is appreciated, the BFing community wants to know what you’re going to do about the employee behind this mess.

    • Kitty
      February 26th, 2015 at 3:50 pm

      Thank you so much for this apology. I’m so glad that the stance provided before is not your official stance, however, your employees are the face of your company. What they believe sums up what the company believes for the general public. Age you going to be providing training for your staff on the rights of women? Are you going to become a recognized breastfeeding friendly facility? How are you going to follow up after your apology. Words are just words into there are actions to follow them up.

    • James D Hawkins
      February 26th, 2015 at 4:06 pm

      Goodwill needs to be sure to put these two employees on a temporary probation while undergoing sensitivity training, as well as training on what is illegal and just simple irresponsible. Going further I would suggest Goodwill formalize this training in such a way that Goodwill could solicit participation from partners and then move on to have this training be publicized as the standard in sensitivity training.

    • Lydiah H. Conly
      February 26th, 2015 at 4:35 pm

      You have a loyal customer for life, thank you Goodwill!!!!! ❤❤❤

    • Sarah
      February 26th, 2015 at 5:05 pm

      This is a pretty lame and generic apology. Put action behind your statement. Words mean nothing without action. It is shameful that women are still being criticized by society for one of humanity’s most basic needs. So you saw a nipple? Wow. Awesome. Write a book about your nipple fascination. We all have them!

    • Marissa
      February 26th, 2015 at 5:08 pm

      I hope that not only do you educate employees on the breastfeeding laws, but that this employee is fired. Not only did she tweet disparaging remarks about your customer, then she and her boyfriend exchanged in horrible comments. Trash, complete and utter trash!

      You also need to choose your media relations people wiser.

    • Rhiana
      February 26th, 2015 at 5:33 pm

      Great. So you apologized. What disciplinary action will be taken? What measures will you be implementing to prevent other employees from making these kinds of offensive comments in such a public setting in the future?

    • Roxann Skvarj Stetzer
      February 26th, 2015 at 7:37 pm

      Your employee acted like an idiot. Breastfeeding is the best thing for babies, and if a baby is hungry, mom should feed them, even if she is in line at Goodwill!!

    • Helen Melrose
      February 26th, 2015 at 7:50 pm

      It would be great if you openly posted your policy – that all women are entitled to breastfeed at Goodwill – in your stores.

    • Donna
      February 26th, 2015 at 9:12 pm

      Thankfully the company has become aware of and apologized for the shameful comments made on Facebook about nursing in public. It seems that an action plan is now in order. Our family is a big supporter of Goodwill and we hope to see Goodwill supporting families.

    • Katie
      February 26th, 2015 at 11:16 pm

      Thank you for your response. It looks like your employees need to be educated on the law. Please take the time to train them. After all, breasts are for feeding, not for in the strip club, as your employee tweeted.

    • Karissa
      February 27th, 2015 at 2:40 am

      Breastfeeding moms will be holding a nurse in , I suggest that you are ready with oatmeal cookies and water bottles and turn this thing around!

    • Maxine
      February 27th, 2015 at 4:04 am

      Cool, so you’re sorry. But what’s going to happen to the Goodwill employee who kept going off on her Twitter about the negative responses she was getting? Who clearly wasn’t sorry about her Tweet after being reprimanded. What are you going to do to educate your managers and PR representatives? You guys obviously need to be doing more!

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